Take a look at the following article and consider rolling back the update:
Have you looked carefully at the update page to see if it would allow you to roll back the update? Understand that you did some housecleaning, but, I wonder if the files that were replaced by the update are stored in the same location as the old windows files.
@xHeshr can you have a look at the following post, specifically the comments on checking the wifi environment:
http://communityforums.rogers.com/t5/Internet/Rogers-Hitron-CODA-4582-Hardware/m-p/397159#M46192
First I would look to see who else I was competing with for clear channels, and I would also consider a factory reset.
@VanPham to request the trial firmware follow this link @CommunityHelps to navigate to the @CommunityHelps page when you are signed into the forum. On the right hand side of the page is a link titled "Send this user a private message". Use that link to navigate to the next message composition page. It will already be addressed.
1. Fill in the title with Trial Firmware Request.
2. In the text area, include your request, including the modem Model, MAC address and Serial number. The modem MAC address and serial number can be found on the sticker at the back of the modem, or copied from the data located in the Status page of the modem when you are logged into the modem. The modem model will be found on the product sticker at the back of the modem. For the black modems it will be a CGN3xxx variation. For the white modem, the model is CODA-4582.
Send that info to @CommunityHelps and you should see a reply later today.
When you're logged into the forum, watch for a number overlaying your avatar at the upper right hand corner. Follow the avatar link down to the message inbox to acknowledge the waiver that is required for the trial firmware. When that is acknowledged, you should see the firmware loaded later today or tomorrow. When you know that the firmware has been loaded, as can be seen in the Software Version data on the modem's STATUS tab, reboot or restart the modem. Pull the modem power, wait for 10 to 15 seconds and plug the power back in, which will result in a modem restart. Don't run a factory reset as that will return the modem back to the current production version for that modem.
Hey @Jason10,
Welcome to the Rogers Community Forums!
I've doubled checked your profile to ensure all permissions are enabled, everything checks out fine. Can you try to PM @CommunityHelps again please? If you run into problems, let us know and I'll have Communityhelps reach out to you.
Cheers,
RogersCilio
Hey @Jason10,
I had Communityhelps reach out to you. This may sound like a silly question, but by any chance are you including the @ symbol, followed by the username? If so, then that'll be the problem.
In the 'Sent to', don't include the @ symbol with the username. Just simply put in the username :).
Hope that helps!
RogersCilio
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