Rogers Rocket Wi-Fi Modem – Firmware Trial

[RogersMargaret]

Hello Community,

The Rogers Community Forums has always played an important role in providing important feedback regarding our products and services. We are excited to offer our users an opportunity to participate in a trial of the new firmware for our Rocket Wi-Fi Modem (CGN3ACSMR, CGN3ACR and CGN3AMR) and Rocket Gigabit Wi-Fi Modem (CGN3552 and CODA-4582). This program is exclusive to registered users of the Rogers Community Forums (space is limited).

The new firmware includes the following features and enhancements:

• IPv6 enabled by default
• Security enhancements
• Fix to preserve LAN connectivity in case of HFC outage or loss of signal
• Addition of Wi-Fi Survey functionality
• Improved stability of WPS function
• Improved Wi-Fi performance
• Various minor GUI changes and improvements

If you are interested in participating, please send a private message to @CommunityHelps with the subject line “Rogers Rocket Wi-Fi Modem Firmware Trial”.  A member of our team will be in contact with you and provide you with further instructions.

We’re keen to receive feedback on this new firmware. Once you've received the new firmware, please provide your feedback directly in the FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial thread. 

Questions regarding this program can be posted below.

***Please note - you must be a registered user of the Rogers Community Forums in order to participate.  To register, please follow these steps.***

Thank you for your continued feedback and support.

[Mythen]

I am a PC gamer and I have the 4582. I don't see much difference in ping times but I don't see the really extreme ping spikes. It seems that the latency issues with the puma 6 chipset are not getting addressed by intel. My advice would be to get the 4582 with the .20 firmware. More updates are coming for this modem as the others like what you have and the 3552 seem to be at a standstill

[jjdunn10]

Supposedly Docsis 3.1 is only in some areas but you should see the houses on the front of the gateway turn from blue to purple. I am not 100% sure but this is what I heard.

[Aim_eYacht]

Still waiting for firmware update. Can someone check and make sure that my device has been added to the queue? I signed up for it on the 15th and there hasn't been an update to the firmware yet.

[traghipp]

I'm on the newest version of the Coda modem (with the black dot) with firmware .20. Yesterday my garage door openers and ring doorbell which are connected to the 2.4ghz lost their connection and required a modem reboot. This is the first time this has happened. Has anyone else experienced anything like this? Thanks

[gp-se]

---

@traghipp wrote:

I'm on the newest version of the Coda modem (with the black dot) with firmware .20. Yesterday my garage door openers and ring doorbell which are connected to the 2.4ghz lost their connection and required a modem reboot. This is the first time this has happened. Has anyone else experienced anything like this? Thanks

---

my ecobee 3 thermostat lost it's 2.4Ghz connection after 8 days of the modem running, I also had to reboot the modem for it to reconnect. This isn't the first time either, after about a week it happends again and I have to reboot  the modem to get the ecobee 3 back online.

[SickBeast]

I just got the new .23 firmware on my Coda 4582 modem. My speeds seem much slower. I'm not sure what changes they made with this new firmware. Hopefully they will work the rest of the bugs out and improve the speed.

[Datalink]

@SickBeast force a restart on the modem.  Pull the power plug from the wall socket, wait for 30 seconds and plug it back in.  That should solve the "slow data rate after update" problem.  If for some reason that didn't work, my next step would be to run a factory reset.  I normally do a factory reset after every firmware load, up or down in version.

[SickBeast]

---

@Datalink wrote:

@SickBeast force a restart on the modem.  Pull the power plug from the wall socket, wait for 30 seconds and plug it back in.  That should solve the "slow data rate after update" problem.  If for some reason that didn't work, my next step would be to run a factory reset.  I normally do a factory reset after every firmware load, up or down in version.

---

Thanks.  I just tried both of those things and it made no difference.  I have a feeling Rogers has to make some changes on the back end to help boost the speed with the new firmware.  The same thing happened to me before on the .20 firmware.  I was getting really bad speeds and then after a few days my speeds were great.  Rogers Dave said he's confident that he can get everything working well soon, so I will just be patient.  I'm getting about 400mbps which still isn't exactly "slow" in the grand scheme of things.  It's just that it's less than half of what I'm supposed to be getting.  Last week I was often getting 800-900mbps which was great.

[Mayoo]

---

@SickBeast wrote:

---

@Datalink wrote:

@SickBeast force a restart on the modem.  Pull the power plug from the wall socket, wait for 30 seconds and plug it back in.  That should solve the "slow data rate after update" problem.  If for some reason that didn't work, my next step would be to run a factory reset.  I normally do a factory reset after every firmware load, up or down in version.

---

Thanks.  I just tried both of those things and it made no difference.  I have a feeling Rogers has to make some changes on the back end to help boost the speed with the new firmware.  The same thing happened to me before on the .20 firmware.  I was getting really bad speeds and then after a few days my speeds were great.  Rogers Dave said he's confident that he can get everything working well soon, so I will just be patient.  I'm getting about 400mbps which still isn't exactly "slow" in the grand scheme of things.  It's just that it's less than half of what I'm supposed to be getting.  Last week I was often getting 800-900mbps which was great.

---

wow .. thanks for sharing this... i am seeing the exact same issue .. with coda black dot modem.. for some reason my download speeds are always limited at 400mbps with .23 firmware. i didnt see this issue with .19

Tried Factory Reset

Tried Hard Reboot

Wired Connection 

Tried Connected the modem directly 

Non Bridge Mode

No Change in speed - Just stuck at 400mbps .. 

I am still on Docsis 3.0 

[Hucklebury]

I have had the coda 4582 without the black dot. channels would be missing and wifi poor. pixel and pixel xl disconnects. ping was 30 ms. I now have the one with the black dot and still no difference. I have noticed this one is on 2.0.10.13. how can I get this upgraded?

[markopas]

The modems with old firmware typically get updated automatically within 24-48hrs of being online, you just need to be patient.

[Datalink]

@Hucklebury can you log into the modem, navigate to the STATUS .... DOCSIS WAN page, copy the downstream and upstream tables and paste them into a post, just to see where the signal levels are?  That copy and paste process will paste in the text data from the tables. 

[Hucklebury]

Downstream Overview

Port ID	Frequency (MHz)	Modulation	Signal strength (dBmV)	Channel ID	Signal noise ratio (dB)
1	645000000	256QAM	-7.200	22	38.983
2	567000000	256QAM	-8.800	10	37.356
3	573000000	256QAM	-8.400	11	37.356
4	579000000	256QAM	-8.200	12	37.356
5	585000000	256QAM	-7.600	13	37.356
6	591000000	256QAM	-7.400	14	37.636
7	597000000	256QAM	-7.400	15	37.636
8	603000000	256QAM	-7.100	16	37.636
9	609000000	256QAM	-7.900	17	37.356
10	615000000	256QAM	-7.500	18	37.636
11	621000000	256QAM	-7.400	19	37.636
12	633000000	256QAM	-7.800	20	37.636
13	639000000	256QAM	-7.700	21	37.356
14	561000000	256QAM	-8.700	9	37.356
15	651000000	256QAM	-6.900	23	38.605
16	657000000	256QAM	-7.100	24	38.605
17	663000000	256QAM	-7.100	25	37.636
18	669000000	256QAM	-6.600	26	38.605
19	675000000	256QAM	-6.700	27	38.983
20	681000000	256QAM	-6.600	28	38.605
21	687000000	256QAM	-6.400	29	38.605
22	693000000	256QAM	-6.000	30	38.605
23	699000000	256QAM	-5.800	31	38.605
24	705000000	256QAM	-6.500	32	38.983
25	711000000	256QAM	-6.900	33	37.636
26	717000000	256QAM	-8.000	34	37.636
27	723000000	256QAM	-9.100	35	37.356
28	729000000	256QAM	-10.900	36	36.610
29	735000000	256QAM	-10.900	37	36.610
30	741000000	256QAM	-10.800	38	36.610
31	747000000	256QAM	-9.700	39	36.610
32	555000000	256QAM	-8.800	40	36.610

OFDM Downstream Overview

Receiver	FFT type	Subcarr 0 Frequency(MHz)	PLC locked	NCP locked	MDC1 locked	PLC power(dBmv)
0	NA	NA	NO	NO	NO	NA
1	NA	NA	NO	NO	NO	NA

Upstream Overview

Port ID	Frequency (MHz)	Modulation	Signal strength (dBmV)	Channel ID	Bandwidth
1	38595824	ATDMA - 64QAM	44.250	3	3200000
2	30596000	ATDMA - 64QAM	42.250	1	6400000
3	23700000	ATDMA - 64QAM	42.250	2	6400000

OFDM/OFDMA Overview

Channel Index	State	lin Digital Att	Digital Att	BW (sc's*fft)	Report Power	Report Power1_6	FFT Size
0	DISABLED	0.5000	0.0000	0.0000	-inf	-1.0000	4K
1	DISABLED	0.5000	0.0000	0.0000	-inf	-1.0000	4K

[lethalsniper]

@Datalink what does Lost MDD mean and also T3 timeouts ? Been getting those

[Datalink]

@Hucklebury, all of your downstream signal levels are low, some below -10 dBmV which is Rogers decision point to do something about it.  Call tech support and ask the CSR to run a signal check on the modem.  See if the check manages to pass with some of those levels below -10 dBmV.   I would think it would fail, but, I don't know how many channels it takes to cause a test failure.  Also let the CSR know that issues you are having with the internet service.  With those signal levels, it won't matter which modem you have, you will run into problems no matter what.  The end result of the conversation should be a tech visit to your home to check the cabling and connectors and hopefully resolve the problem.  Please let us know how the conversation goes with tech support.

[Hucklebury]

Well I guess i will have to give up. i have had rogers and the techs involved so many times and keep getting told they dont see the problem. I actually had an appointment with another provider due to all the frustration. I was told the Coda Modem is what I needed. I then cancelled my appointment for the other provider. here I am in the same boat. POOR service and not getting what Im paying for 😞

[Datalink]

Hmmm, never say never, as they say.  Time for a senior tech.  My advice at this point is to send @CommunityHelps a private message requesting assistance.  Given the fact that you're already had techs out to your home, its time for a senior tech to have a look at this.  Please follow that link and follow the link on the right hand side to "send this user a private message" which will take you to the message composition page.  Fill in the title and details and one of the mods will be in touch.  

Watch for a number overlaid on your avatar in the upper right hand corner when you're logged in.  Select the avatar and follow the link to the mail inbox. 

Hopefully the mods can get the ball rolling in the right direction. 

[Hucklebury]

Thank you for your help, I have sent a private message to them, thanks again!

[SickBeast]

@RogersDave, any word on when we can expect a new firmware update for the Coda modem?  I'm not happy at all with the new .23 version.  My speeds have been terrible compared to the previous .20 firmware.

Also, do you have any sort of timeline as to when you guys expect all the bugs to get worked out of the gigabit service?

My speeds have been very slow and inconsistent on the .23 firmware.

[gp-se]

Dave has been very busy, you can check post 2043 for details:

http://communityforums.rogers.com/t5/forums/forumtopicpage/board-id/Getting_connected/thread-id/3315...