Rogers Rocket Wi-Fi Modem – Firmware Trial

Need Help?

That's what we're here for! The goal of the Rogers Community is to help you find answers on everything Rogers. Can't find what you're looking for? Just ask!
cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
I've Been Here Awhile
Posts: 2

Re: Rogers Rocket Wi-Fi Modem – Firmware Trial

I am interested in the Firmware trial,

Have a CGNM-3552 and curently on 4.5.8.19,

 

 

I've Been Around
Posts: 1

Re: Rogers Rocket Wi-Fi Modem – Firmware Trial

I'm here because we are currently having a modem issue with our Google Chromecast. Unable to cast anything without resetting the modem EVERY time for the past 4 weeks. Not cool. Enough is enough.

Highlighted
I've Been Here Awhile
Posts: 2

Re: Rogers Rocket Wi-Fi Modem – Firmware Trial

What do i need to do to get the firmware upgrade to fix my chromecast problem

 

 

Moderator
Moderator
Posts: 1,487

Re: Rogers Rocket Wi-Fi Modem – Firmware Trial

Hello, @Alvaro3050@astridbrian@stephen11@calvinzhou@nosmond@robinheider1

 

Welcome to the Rogers Community Forums! Smiley Happy

 

Thank you all for your interest in the firmware trial. Please send the CommunityHelps a private message to receive the firmware by following the steps below;

 

  1. Click this link - CommunityHelps
  2. On the CommunityHelps' profile page which opens up, on the top right side click on "SEND THIS USER A PRIVATE MESSAGE"
  3. In the Message Subject box, please type in Rogers Rocket Wi-Fi Modem Firmware Trial and send the message

 

We will be in touch with you with further instructions until the firmware is deployed, thank you for your participation. 

 

Cheers,

RogersMoin

I've Been Around
Posts: 1

Re: Rogers Rocket Wi-Fi Modem – Firmware Trial

Rogers should inform all clients the current chromecast problem which yet to be solved. It is frustrating to see the way Rogers handle this problem. Customers are invited to a Firmware Trail, which it seems asking customers to be the testers. Should Rogers have a team of QA doing the testing ? Like any other project, there should be a date of deployment, or at least milestones.

 

Thank you

I've Been Around
Posts: 1

Re: Rogers Rocket Wi-Fi Modem – Firmware Trial

Thank you.

I've Been Around
Posts: 1

Re: Rogers Rocket Wi-Fi Modem – Firmware Trial

we would also like to participate in the upgrade of the moderm

Retired Moderator RogersCilio
Retired Moderator
Posts: 390

Re: Rogers Rocket Wi-Fi Modem – Firmware Trial

Hello @harishroff

Please refer to the above post (message 123), for instructions on how to participate with firmware trial

RogersCilio

I've Been Here Awhile
Posts: 2

Re: Rogers Rocket Wi-Fi Modem – Firmware Trial

Please send me the firmware update as my chromecast icon is not showing
Moderator
Moderator
Posts: 1,487

Re: Rogers Rocket Wi-Fi Modem – Firmware Trial

 

Hello, @Eelsisy

 

Welcome to the Rogers Community Forums! Smiley Happy

 

Please see the message 123 above for the detailed instructions on how to receive the firmware update, thank you. 

 

Cheers,

RogersMoin