Please push the old software back onto the modem as referred by one of the agents. This is an urgent request as all of my devices are disconnected right now.
Are you refering to devices unable to connect to a Chromecast or another issue? If the problem you are experiencing is with Chromecast, we can assist you by upgrading your modem to a newer firmware as part of the ongoing trial. To participate in the trial, please send a PM to @CommunityHelps
For more information on our Private Messaging system, visit this link here.
If your issue is different, please provide some details and a member of the community will try to assist you.
I did restart internet but the devices are still not connecting. How do i log into the modem?
Jasleen, can you edit your post and remove your last name and phone number for your own online privacy and security. Have you tried a modem restart, that is, unplug the modem power adapter, wait for about 10 seconds and plug it back in. That will force a modem restart which should reconnect your devices.
After that is done, and presuming that everything reconnects, can you log into the modem and let us know what Software Version (Firmware) is currently indicated on the STATUS page that comes up automatically when you log into the modem.
To log into the modem, on an ethernet connected pc or laptop, start a web browser and type the following address in the address bar: 192.168.0.1 and hit enter.
That will bring up the modem login page which should allow you to log into the modem. If that doesn't happen, my guess is that you would need to run a factory reset on the modem. To do that, press the recessed reset button at the back of the modem for thirty seconds and then release it. That will initiate a factory reset and reboot. Unfortunately that will also require you to reset the modem parameters, but it should get you up and running.
Please add me and sending me the updat firmware.
I am using Rocket Wi-Fi Modem CGN3ACSMR. It has serious issue with linking to Google Chromecast through wi-fi.
Thanks a lot and look forward to hearing from you.
@gobywind please see post #63 on the following page for instructions to request trial version 18.104.22.168:
I can't find post 63 in the link you sent to me. Would you please send me the correct link. Thank you!