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Port Forwarding Problem with Ignite XB6 Modem

impr2003
I Plan to Stick Around

Hello!
I got the new Ignite modem today. My previous one was Hitron from Rogers as well. I'm forwarding many ports (remote desktop to multiple computers, DistStation services). Unfortunately, I can't make it work using the new modem. The following error occurs while saving the port forwarding configuration:
"Please enter a value more than or equal to Start Port.".
My external port numbers (start port) larger than the end port numbers. For example, I'm forwarding port 5000 to 3386.  It  was working with all my old routers. However, if the end port value more more than start port, it doesn't forward the ports and remote desktop fails to connect. Please let me know if you experience the same problem or it's just me.

Thanks,

Michael

 

 

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76 REPLIES 76

Re: Port Forwarding Problem with Ignite XB6 Modem

ComCastNorth
I've Been Here Awhile

It seems to be dhcp based, so if its got a lease it should appear in the list.

 

I would also like to add my support to be allowed by our supreme overlords at rogers to create a port forward by typing an ip in.  This router/modem is garbage, I'd be a fibe user if it existed here, thanks to this modem. 

 

further: factory reset doesnt seem to work any more.  the ignite wifi app auto detected the modem restoring, and reset everythin exactly how it was.  

Re: Port Forwarding Problem with Ignite XB6 Modem


@ComCastNorth wrote:

further: factory reset doesnt seem to work any more.  the ignite wifi app auto detected the modem restoring, and reset everythin exactly how it was.  


@CommunityHelps  I have seen a few reports/complaints now where users have been unable to regain control of their XB6 once they start using the IgniteWiFi Hub app, even after they stop using it.  WHY?!?!?

 

(I understand that some tech-averse users might like their old config restored automagically after a modem swap but there are other cases where this is a REALLY bad thing to do.)



Re: Port Forwarding Problem with Ignite XB6 Modem

ComCastNorth
I've Been Here Awhile

When people are done work I'll try again after uninstalling that app from my phone (good riddance imo), but my end game once I finish unpacking is bridge mode.  I just haven't found my edgerouter yet.  Why does rogers need to make everyone's life more difficult?  

 

there's a difference between good defaults, and just bad usability in software design.  I'm a programmer, whoever designed and approved this . needs to be fired.

 

Re: Port Forwarding Problem with Ignite XB6 Modem

My experience is that uninstalling the app does not solve the problem.

 

Here is how I made Port Forwarding work.

 

1) Set the device to DCHP and connect

2) using the direct XB6 interface, find the device, click edit, and set the "Reserve IP" checkbox. Write Down the IP address

(In my experience, the XB6 will NOT show devices with FIXED IP addresses)

3) Move to the https://ignitewifi.rogers.com interface on a web browser

4) Select Connect>See Network>Advanced Settings>Port Forwarding and set your port forward.

 

I  fully realize that this is clunky and may force you to change other application settings. However, this was the only consistent way in which I could set and maintain port forwarding.

 

Hope this helps!

Re: Port Forwarding Problem with Ignite XB6 Modem

This just happened to me today.  I only logged into the website because the message appeared in my modem.  I'm about to reset my modem and restores this functionality.  This is unacceptable,  the "Web Site"/"App" is security flaw, plain and simple.  You should never have to leave your network to make changes to your local networking device.  I should seriously hope this is undone, and to note that there is such a thing as a man in the middle of attack and "if" unless rogers can "100%" prevent this.   I'm not sure how this fly's with the CRTC and risking customer information regarding the access to their customers network and thus private information.

 

 

Re: Port Forwarding Problem with Ignite XB6 Modem

As an update, reseting the modem did not work.  Serious Rogers,  it was working just fine.  Why do you have to mess this up.

Re: Port Forwarding Problem with Ignite XB6 Modem

Rogers, this page does not look and its a simple issue as to why. @CommunityHelps please escalate to L3 support.

 

Looking into the developer tools, multiple issues with the javascript used to commit this request.

First and most significant is a call to the following resource which returns an error. You can see this yourself if you hit F12 in any browser which opens a side by side window within the browser.

 

Error:  "Failed to load resource: the server responded with a status of 403 ()"

Target: https://gw.api.dh.comcast.com/xfispeedtest/api/gateway/speed_test/model/CGM4140COM/precheck

If you try to visit this URI directly you get this error as the result

 

Request Result:

 

{"type":"","title":"No authentication token was passed","status":403,"detail":"No valid authentication token was passed.","source":"XSP","code":"C-4-014","traceId":"b8dbbeb506dbce80"}

 

 

This error fails the preflight check which returns the following error:


Request URL: 

 

https://siorc.xfinity.com/account/{{{REMOVED}}}/configset/9e0db4b1-59e0-4d05-87f2-80c82dcd8df2/group/portForwarding/create/?gatewayMacAddress={{{MAC REMOVED}}}&signature={{{SIGNATURE REMOVED}}}

 

 

Response:

 

_type: "Xfinity/Internet/si/error",…}
code: "500"
errnum: "500-020"
message: "Failed to write port forwarding rules because firmware is not supported: configSetId=9e0db4b1-59e0-4d05-87f2-80c82dcd8df2"
path: "./"
_links: {help: {href: "http://customer.xfinity.com/help-and-support/internet"},…}
_type: "Xfinity/Internet/si/error"

 

 

 

 

This is a pretty easy fix, supply the correct API token in the first request....

Re: Port Forwarding Problem with Ignite XB6 Modem

@CommunityHelps @RogersDarrell  -  please escalate this to your technology team(s).

This is pretty basic development change that could restore this functionality to ALL customers.

 

Pass the correct API token in the request header.

Re: Port Forwarding Problem with Ignite XB6 Modem

This issue is still going on almost a year later.

 

Still can't forward static IP's through the ignitewifi website. Why can't they fix this? A customer should be able to make all the changes directly on the modem if he/she so chooses. Logging in to a website to put in the changes that are then pushed back down to the modem is ludicrous.

 

Rogers please fix this!!!!

Re: Port Forwarding Problem with Ignite XB6 Modem

jordancz
I've Been Around

Still broken... How can I not control my modem settings from my modem...

Re: Port Forwarding Problem with Ignite XB6 Modem

georgino_no1
I've Been Around

End of March 2021 and still one can't port forward using static IP or from outside port to inside port

This is basic feature of any $10 router and for many many years. Why we can't just manually enter IP remote port and local port?

George Nagy

Re: Port Forwarding Problem with Ignite XB6 Modem

Mattorontoo
I've Been Around
I'm also ready to leave Rogers after 20+ years of subscribing to their highest possible internet service. How do they release a modern that can't port forward and then continue for years like that without fixing it?!? Icing on the cake, they stop people from being able to factory reset the modern too so now you can't even work around their unacceptable incompetence! Shame on you Rogers!!!

Re: Port Forwarding Problem with Ignite XB6 Modem

Yashrulz02
I've Been Here Awhile

So i went to https://ignitewifi.rogers.com/ and i found port forwarding with helium-hotspot device. i need to chamge the parameters and they have different configuration. what i can see there is port number and range. I was trying to find start port and end port which is clearly not there. port forwarding is kind of hard in this configuration. does any body know how can i setup port forwarding for helium hotspot 44158 is the port. 

 

Re: Port Forwarding Problem with Ignite XB6 Modem

Hundalei
I've Been Here Awhile

This is ridiculous that Rogers has still not fixed this.