Port Forwarding Problem with Ignite XB6 Modem

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Resident Expert
Resident Expert
Posts: 14,246

Re: Port Forwarding Problem with Ignite XB6 Modem

Doing it via the ignitewifi website, you need to go to 

Network > Advanced Settings > Port Forwarding.
Then there should be an ADD button at the bottom

You will need to select the device off the list.  So if you want to set a static address, you will have to pre set this up ahead of time (either via the site itself as well, or on the device itself).
Then can choose from a bunch of pre set ones already pre programmed, or select manual to choose/set your own port settings on its own.




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I'm Here A Lot
Posts: 6

Re: Port Forwarding Problem with Ignite XB6 Modem

I got a new modem.  It has a + ADD SERVICE button.   When I click save, it says Failure! Please check your inputs.   I leave the four boxes for ipv6 blank.   Any suggestions?

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I've Been Around
Posts: 1

Re: Port Forwarding Problem with Ignite XB6 Modem

Where do I start....

 

Just got rogers ignite internet and I'm not impressed...

1).  From what I can see, I can't manage the wifi settings right from the modem web server, it tells me to login to ignitewifi.rogers.com.     

How do I turn this off so I can just manage from the modem alone,  because the rogers.com interface doesn't work.

 

2)  Port forwarding from the  ignitewifi.rogers.com  is broken too,   adding a port forward rule and you cannot manually enter an IP address of a device which is connected on the network, the listed available devices is not what is actually there.

 

 

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Moderator
Moderator
Posts: 432

Re: Port Forwarding Problem with Ignite XB6 Modem

Hey @frustrated_1.

 

Welcome to the community!

 

Having control over your wireless network is definitely important and we'll be happy to assist where we can in that regard. 

 

  • Ignite WiFi Hub gives our customers a whole new way to WiFi:
    • Personalize your WiFi - create customized profiles for everyone in your home, family and guests
    • Stay in the know - see who’s online at home from anywhere, at anytime
    • Swap screen time for dinnertime or downtime - pause devices whenever you choose
    • Protect your loved ones - turn on easy Parental Controls and Protected Browsing for added peace of mind
    • Build healthy habits - activate Bedtime Mode or set Active Time Alerts
    • Never forget your WiFi password again - quickly check or update your WiFi password
    • Maximize your signal - get tips to optimize your WiFi connection without having to call tech support
    • Restart remotely - restart your modem right from your phone

Let us know if you have any additional questions pertaining to the functionality of the WiFi Hub. It provides additional feature availability to control your WiFi than the standard modem's UI and to my knowledge there is no option to disable this feature.

 

Regarding Port Forwarding, are you not seeing the connected devices on your network? Are you able to provide us a screenshot of what you're seeing? When doing so be sure to blackout/blur/remove any personal information including MAC addresses.

 

@RogersAndy

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I'm Here A Lot
Posts: 6

Re: Port Forwarding Problem with Ignite XB6 Modem

Hey @frustrated_1

 

I did a factory reset of the modem.  It then lets you do stuff directly on the modem.  As soon as you use the ignite website to do anything, the modem changes and forces you to use the ignite website.

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I'm Here A Lot
Posts: 6

Re: Port Forwarding Problem with Ignite XB6 Modem

I'm locked out of the modem "Port Forwarding" section and have use either the phone app on online app.  I need to forward a range or ports.  The apps will let me do it.  I've tried repeatedly but it will not work - I get a sorry try again in a few minutes notification.  I need these ports open for biz use.  Called Support and no answers there either.  Very frustrating

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I'm Here A Lot
Posts: 6

Re: Port Forwarding Problem with Ignite XB6 Modem

You're seeing people repeatedly telling you the App does NOT work, we cannot Port Forward. Fix it or remove the auto blocking in the modem so we can do it there. We should not have to factory reset the modem to make allowed changes.
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I'm Here A Lot
Posts: 6

Re: Port Forwarding Problem with Ignite XB6 Modem

Thinking about doing the same thing.  The "App" isn't working as it should.   They've seen multiple instances where people cannot Port Forward and no change or fix in the App or the online version.  Lame.

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I've Been Here Awhile
Posts: 3

Re: Port Forwarding Problem with Ignite XB6 Modem

I was told today by a Rogers Tech that my issue opening ports for my Lorex DVR was due possibly to an incorrect selection of UDP/TCP.

I have had no luck opening any ports on this modem.

My modem is a Technicolor 4140

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Resident Expert
Resident Expert
Posts: 14,246

Re: Port Forwarding Problem with Ignite XB6 Modem

@RogersAndy 

Are you able to forward onto whoever is appropriate?

I can confirm, that the port forwarding is NOT working properly right now.
You can get into the port forwarding section, you can bring up the ADD a forward, choose the device and port settings, etc.
But when you try to apply the changes, it bounces back an error that it can not be done right now.

This happens both on the App (mine on apple iOS) and via the webpage directly.  So its something in the applying of the settings.