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Port Forwarding Problem with Ignite XB6 Modem

impr2003
I Plan to Stick Around

Hello!
I got the new Ignite modem today. My previous one was Hitron from Rogers as well. I'm forwarding many ports (remote desktop to multiple computers, DistStation services). Unfortunately, I can't make it work using the new modem. The following error occurs while saving the port forwarding configuration:
"Please enter a value more than or equal to Start Port.".
My external port numbers (start port) larger than the end port numbers. For example, I'm forwarding port 5000 to 3386.  It  was working with all my old routers. However, if the end port value more more than start port, it doesn't forward the ports and remote desktop fails to connect. Please let me know if you experience the same problem or it's just me.

Thanks,

Michael

 

 

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76 REPLIES 76

Re: Port Forwarding Problem with Ignite XB6 Modem

axelbest
I Plan to Stick Around
So, the problem is the app, not the modem/router itself.

An app update is necessary in this case, because the other app functions are really nice. Sadly we have to choose.

Re: Port Forwarding Problem with Ignite XB6 Modem

impr2003
I Plan to Stick Around

I've never used the app and your suggestion to dump it is irrelevant to me. I always connect to the router using the default IP address. I'll try to explain the problem one more time.

Here is a simple scenario. I've got two PCs at home and I need to access them using the Remote Desktop (default port 3389). I need to add the following two entries.

Port 7000 ---> Port 3389 ---> Local PC1

Port 7001 ---> Port 3389 ---> Local PC2

Problem #1. Here is the error:

Please enter a value more than or equal to Start Port.

I've never seen this kind of limitation with any router I had before.

Ok. Let’s change the port number

Port 2000 ---> Port 3389 ---> Local PC1

Port 2001 ---> Port 3389 ---> Local PC2

First entry is accepted and I’m able to connect to my first PC. The main problem with the second entry.

Problem #2. Here is the error:

Conflict with other Port Forwarding service. Please check port and IP!

It doesn't allow me to reuse the same port number and I'm not able to connect to the second PC. That's the main problem. I'm using a DiskStation and it requires even more than two entries with the same port number to use its multiple services.

The app has its own issues but the main problem is the router/software limitations or bugs.

Re: Port Forwarding Problem with Ignite XB6 Modem

axelbest
I Plan to Stick Around
That's exactly the problem. I didn't test without the app.
Tonight I try to reset anything and see if anything change, but I doubt.

Re: Port Forwarding Problem with Ignite XB6 Modem

While I havent tried doing multiple of the same internal port like @impr2003.

I know prior to the app, that forwarding was working right off the modem.
I did have a few port forwards set up going to my server box.

I am pretty sure since the app came out, it was working at one point.
Pretty sure I put in the forward for my PS4 via it (as it has a preset, and didnt have to do it manually).

But definitely needs to be fixed.



Re: Port Forwarding Problem with Ignite XB6 Modem

sram99
I've Been Around

Hello,

I just had Rogers installed 1GB Ignite package, love it.

Quick question,  I have a CCTV system at home that was accessible prior to switching to Rogers. I cannot find any step by step that tells me how to setup Port Forwarding on this new modem, last I tried it told me I had invalid port number?

Would appreciate if anyone can help - much thanks