Can anyone tell me why the pod is emitting a green light and it is still offline according to the connect app? Been trying for two nights to get a pod connected to the gateway without success despite following the tips on this forum.
Any support on this would be appreciated....thanks
Welcome to the Rogers Community Forum!
I can understand how frustrating it is to run into these issues getting your pod online. I have also reviewed your comment on one of our blog posts. We'll need more details to determine what steps we should take next to get this resolved.
Has the pod ever worked since installing it? It is only not working at a specific location or does it not connect to the modem even when plugged into the same room as the modem?
If you are choosing to connect the pods via ethernet its not necessary to connect the pods wirelessly first. You would need a long enough ethernet cable to connect the pod directly to one of ethernet ports on the back of the modem.
Alternatively, have you tried relocating the modem to a more central location in your home? Doing so may help the pod connect wirelessly without the need for the ethernet cable. Where is your modem currently located and can you describe how many floors your home has and the approximate size?
We look forward to hearing from you!
Good morning @TL20231,
Thank you for getting back to us and providing an update on your situation!
I am sorry to learn the Rogers technician could not resolve the issue preventing your gateway from connecting to your pods.
If I understand correctly, you're thinking or using a third-party router you have at home as a WiFi extender?
While we may not have specific Rogers articles to guide you on how to do so, please let us know if you encounter any issues and we'll be happy to help!
Let us know if you have any other questions. 🙂