Modem Reboots Daily at the Same Time

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DavidHH
I Plan to Stick Around
Posts: 19

Modem Reboots Daily at the Same Time

I have a very weird problem and am looking for any feedback.

At 3:25 pm everyday my Rogers Modem “Reboots”. After the reboot everything comes back up normally.  I have tried all the usual fixes, e.g. rebooting the Ignite TV box, Power rebooting the modem and nothing seems to correct the problem. I have watched the whole process and the TV Screen has a message box saying there is no Internet Connection and then the Modem’s White Light starts to blink and then it turns orange and blinks. After this Modem comes back on line and the White Light comes back on and remains on steady. There are no further issues until 3:25 pm next day. It is so strange.

 

I have a Technicolor Modem (Mode lCGM4140COM) and a Rogers Supplied Eero Router and an Eero Access Point. Everything is stock I.e. nothing additional added, nor have the Factory Configurations altered.

 

Any ideas?

 

*Edited Labels*

-G-
Resident Expert
Resident Expert
Posts: 2,468

Re: Modem Reboots Daily at the Same Time

@DavidHH   When your gateway resets again, could you please log into your XB6, go to "Gateway > Connection > Rogers Network", and check the System Uptime?  Did it actually just reboot or has it been up for a while?

 

If the modem didn't reboot but the Internet connection dropped, that would suggest that some anomaly on the Rogers network triggered a reset.  If it occurs at PRECISELY the same time every day, then that would suggest some kind of automated event triggered the reset.  Do you know if any of your neighbours have been affected as well?

 

I have seen all sorts of things that caused weird issues (equipment resets, server crashes and Wi-Fi problems, etc.) like clockwork every day: an apparent daily equipment test at a Canadian Forces base that produced a huge RF spike that kept taking down a server; a neighbour taking out Wi-Fi when they put their baby to sleep and turn on their wireless baby monitor.  Maybe a neighbour of yours gets home at that time and turns on a problematic piece of equipment.  (Perhaps something like this?)



DavidHH
I Plan to Stick Around
Posts: 19

Re: Modem Reboots Daily at the Same Time

G how do I log into my XB6 Gateway. I have never had a problem before and have not done this?]
-G-
Resident Expert
Resident Expert
Posts: 2,468

Re: Modem Reboots Daily at the Same Time


@DavidHH wrote:
G how do I log into my XB6 Gateway. I have never had a problem before and have not done this?]

Go to http://10.0.0.1 and log in as admin.  The default password is "password".  Some installers change that to the Wi-Fi password.



DavidHH
I Plan to Stick Around
Posts: 19

Re: Modem Reboots Daily at the Same Time

G, I tried that and the message box says that is not the password?
-G-
Resident Expert
Resident Expert
Posts: 2,468

Re: Modem Reboots Daily at the Same Time


@DavidHH wrote:
G, I tried that and the message box says that is not the password?

I'll tag @Gdkitty and @CommunityHelps  to see if they can think of any other password that a Rogers installer may have set.  Otherwise, as far as I know, the only way to reset the admin password is to factory reset the XB6 and redo the basic setup.

 

As for those daily resets, you can also ask Rogers whether they can see what may have caused it, or if they can see whether any other customers in your area also experienced a reset/reconnect at that time as well.



Mike_x_Wilk
I Plan to Stick Around
Posts: 10

Re: Modem Reboots Daily at the Same Time

I am having the same issue, except mine reboots at precisely 3:23pm each day. Rogers online support could see no issue with the modem and raised it with maintenance. They sent me an asinine text message they could not see my Ignite TV box.

 

I should add that tech support did not show the modem as rebooting and that uptime was for more than 18 days yet in each of the last 6 days it has "rebooted", or otherwise briefly lost connection, at this exact time. No other issues.

Don_Ca
I'm a Reliable Contributor
Posts: 258

Re: Modem Reboots Daily at the Same Time

This definitely sounds like a network issue of some sort that happens daily at that time.
DavidHH
I Plan to Stick Around
Posts: 19

Re: Modem Reboots Daily at the Same Time

Thank you Mike for your comments. It is very curious that you are having the same issue so very close to the same time of day as me.

Mike_x_Wilk
I Plan to Stick Around
Posts: 10

Re: Modem Reboots Daily at the Same Time

What area do you live? I am near Manotick, Ottawa.