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Modem Reboots Daily at the Same Time

DavidHH
I Plan to Stick Around

I have a very weird problem and am looking for any feedback.

At 3:25 pm everyday my Rogers Modem “Reboots”. After the reboot everything comes back up normally.  I have tried all the usual fixes, e.g. rebooting the Ignite TV box, Power rebooting the modem and nothing seems to correct the problem. I have watched the whole process and the TV Screen has a message box saying there is no Internet Connection and then the Modem’s White Light starts to blink and then it turns orange and blinks. After this Modem comes back on line and the White Light comes back on and remains on steady. There are no further issues until 3:25 pm next day. It is so strange.

 

I have a Technicolor Modem (Mode lCGM4140COM) and a Rogers Supplied Eero Router and an Eero Access Point. Everything is stock I.e. nothing additional added, nor have the Factory Configurations altered.

 

Any ideas?

 

*Edited Labels*

18 REPLIES 18

Re: Modem Reboots Daily at the Same Time

-G-
Resident Expert
Resident Expert

@DavidHH   When your gateway resets again, could you please log into your XB6, go to "Gateway > Connection > Rogers Network", and check the System Uptime?  Did it actually just reboot or has it been up for a while?

 

If the modem didn't reboot but the Internet connection dropped, that would suggest that some anomaly on the Rogers network triggered a reset.  If it occurs at PRECISELY the same time every day, then that would suggest some kind of automated event triggered the reset.  Do you know if any of your neighbours have been affected as well?

 

I have seen all sorts of things that caused weird issues (equipment resets, server crashes and Wi-Fi problems, etc.) like clockwork every day: an apparent daily equipment test at a Canadian Forces base that produced a huge RF spike that kept taking down a server; a neighbour taking out Wi-Fi when they put their baby to sleep and turn on their wireless baby monitor.  Maybe a neighbour of yours gets home at that time and turns on a problematic piece of equipment.  (Perhaps something like this?)



Re: Modem Reboots Daily at the Same Time

DavidHH
I Plan to Stick Around
G how do I log into my XB6 Gateway. I have never had a problem before and have not done this?]

Re: Modem Reboots Daily at the Same Time

-G-
Resident Expert
Resident Expert

@DavidHH wrote:
G how do I log into my XB6 Gateway. I have never had a problem before and have not done this?]

Go to http://10.0.0.1 and log in as admin.  The default password is "password".  Some installers change that to the Wi-Fi password.



Re: Modem Reboots Daily at the Same Time

DavidHH
I Plan to Stick Around
G, I tried that and the message box says that is not the password?