Ignite WiFi Gateway Modem XB7 (Gen 2)

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Mrcanada1968
I Plan to Stick Around
Posts: 15

Re: Ignite WiFi Gateway Modem XB7 (Gen 2)

I heard that the XB7 will be available for existing customers starting on Feb. 21st.
lethalsniper
I'm an Enthusiast
Posts: 1,011

Re: Ignite WiFi Gateway Modem XB7 (Gen 2)

Already a new modem , are these better then the XB6?
Ty71
I've Been Here Awhile
Posts: 3

Re: Ignite WiFi Gateway Modem XB7 (Gen 2)

I have been given a run around in getting the XB7 modem I been a full service customer of Rogers for internet, wireless I find the customer service is bad and they have been given us different dates and have no idea. If you’re  a Gigabit customer on the Legacy platform we should be given these modems without any issues. Not Happy..Also BTW the Customer service rep was rude as well.

Mrcanada1968
I Plan to Stick Around
Posts: 15

Re: Ignite WiFi Gateway Modem XB7 (Gen 2)

Do you currently have the XB6 modem?
Ty71
I've Been Here Awhile
Posts: 3

Re: Ignite WiFi Gateway Modem XB7 (Gen 2)

No
Mrcanada1968
I Plan to Stick Around
Posts: 15

Re: Ignite WiFi Gateway Modem XB7 (Gen 2)

I think Rogers is reserving the XB6 and XB7 modems for The Ignite TV customers as those are required for that service. You are still getting gigabit internet service with the CODA modem.
Are you currently unhappy with your Wi-Fi speed or are you having other issues with your current modem?

Ty71
I've Been Here Awhile
Posts: 3

Re: Ignite WiFi Gateway Modem XB7 (Gen 2)

Yep my Wi-Fi is bad and have dead zones in the home yet I’m paying the same price for the gigabit service for internet crazy thing about my invoice says I’m on the ignite package yet don’t even have the XB6 modem.
Mrcanada1968
I Plan to Stick Around
Posts: 15

Re: Ignite WiFi Gateway Modem XB7 (Gen 2)

That’s unfortunate...sometimes you just have to find the right rep to talk to. I have found that most are reasonable, but if not, you may need to escalate the call and ask to speak with someone at a higher level. Good luck!

jaydenpereira
I've Been Around
Posts: 1

Re: Ignite WiFi Gateway Modem XB7 (Gen 2)

I just got a brand new modem which states the Gen 2 ignite wifi its white in colour and supposedly its not even being market by Rogers.

Got wifi 6 speeds on my note 20!
Had issues with my current modem and the tech if I wanted to give it a try

Mrcanada1968
I Plan to Stick Around
Posts: 15

Re: Ignite WiFi Gateway Modem XB7 (Gen 2)

Hi @RogersZia 

Do you have any updates on when this soft launch of the XB7 will be completed, and existing customers will be able to swap out their XB6 for this improved gateway modem? My family would really benefit from the improved Wi-Fi capability, especially during these work and study from home COVID days.