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Forum Posts

Port Forwarding doesn't work

Hello, Rogers community!So before writing this thread, I checked the forums and while there were numerous similar topics brought up, I haven't really found a clear, consistent answer and a solution. I have installed the XFinity App on my phone, follo...

Service?????

I moved to a new home in August of this year and from day 1, there have been ongoing connectivity issues with my “high-speed” internet and Infinity TV. I have had countless service technicians, replacing outside lines, inside lines, new modem’s, new ...

Coax Cord Replacement

 Hi. I have a Rogers xfinity gateway (gen 2 i think) modem. So i've had this one black coax cord for like 2-3 years now and recently for months now i've been having constant lag and spike issues (and as month go by this speed issue gets worse and wor...

saniclol by I've been around
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  • 1 replies
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IPv6 Prefix on Fiber

Is there a way to get a larger prefix than /64 on IPv6 over fiber? I'm trying to figure out if it's something on my end or if it is even supported?   There are many posts all over where other people make reference to using a /56 prefix without issue....

David92 by I plan to stick around
  • 15008 Views
  • 73 replies
  • 1 likes

Resolved! Email no longer accessible - after migrating to Xfinity

Good morning.  I tried to find any similar posts or knowledge articles or to see if there is a service interruption causing this, but didn't find anything that help explain my (current) situation. So for context (around my frustration)...After holdin...

Johnny74 by I've been here awhile
  • 137 Views
  • 2 replies
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Lagging, Insane Packet loss - Call Of Duty

I play on my PC and i’m directly connected to my router via ethernet. I am constantly experiencing insane packet loss and my ping would shoot up like crazy. Game is practically unplayable for me since I play on the competitive side. Why does Rogers s...

No internet despite new underground cable installation

No internet despite new underground cable installationI’m just curious if anyone else has had this happen? I moved about a month ago and went through normal procedure when moving, tech came and it didn’t work it was determined the line underground mi...

Slow upload Speeds

During peak hours our upload speeds frequently drop to 1.5 to 4 mbps. Our plan has "up to" 50 mbps upload speeds. My partner has online classes that struggle to work during this peak and I play competative games that constantly have network issues du...

Brody1364 by I've been here awhile
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unifi portal preventing access to modem customer admin portal

I have some unifi APs connected via ethernet through a router to my Rogers modem (HITRON CODA modem). I'm trying to access the modem's admin portal via 192.168.0.1, but it keeps taking me to the Unifi network config portal instead of to the modem adm...

andmatca78 by I've been here awhile
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  • 1 replies
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Intermittent Connectivity

I'm being gaslit by either online support or a senior technician. Stuck with internet issues since October.   I have been dealing with intermittent internet connectivity issues on the nearest Rogers node since October. The issue presents as a 5-20m b...

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huynh4 by I've been here awhile
  • 270 Views
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Deleted message from sent mail - restore?

This morning I noticed all my sent messages from 2022, 2023 and 2024 have been deleted.  I do not recall deleting these messages.  Can they be restored and how I do this.  Thank you.   **Labels Updated**    

KPritchard by I've been here awhile
  • 110 Views
  • 2 replies
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Outlook

Outlook is very slow syncing.  I spoke to a Rogers technician and advised him my "lease time" is off.  (That's what a Geek Squad member told me yesterday when I called Geek Squad HELP online, thinking I had a problem with my new laptop .)  The Rogers...

Jenny16 by I've been here awhile
  • 233 Views
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  • 0 likes

Intermittent Disconnecting and Reconnecting

I'm an existing Rogers customer, maybe for 10+ years so we got the switch over to Rogers Ignite quite late (about a month ago). Switched from the legacy modem and red tv-box to the XB7 White Modem Router and the Tiny Black Wifi TV Box.   Right after ...

CiscoVo by I've been here awhile
  • 52836 Views
  • 93 replies
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Resolved! How do I receive 1.5 Gbps on PC?

I'm a new Ignite Internet 1.5 Gigabit customer.    Rogers' technician installed a Nokia Optical Network Terminal (ONT) in my basement to which, my 2nd floor's ethernet cable is connected. The 2nd floor's wall ethernet port is connected to the Ignite ...

Vanana by I'm here a lot
  • 12145 Views
  • 32 replies
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Super slow download and upload speeds on my XB8 modem

Purchased a new plan,2.5GBPS download and upload speed. I set up the internet and run a speed test near the router i get 500-600 mbps download and 80-90 mbps upstairs. now i installed the wifi pods and connected to ethernet to my pc and i only got up...

aa2738 by I've been here awhile
  • 235 Views
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Resolved! Radio is still on even if WIFI is turned off.

I use rogers ignite xb7 modem only as a gateway with a separate DLink acting as router for home network (wired - ethernet based). I have turned wifi off on the xb7 modem (both 2.5GHz and 5GHz). What I have noticed is that the radio is still up - chec...

techx15 by I've been here awhile
  • 6366 Views
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Intermittent Disconnecting & Reconnecting

I have been dealing with this for months and months, I work from home and rely on a stable connection for call after call after call.  The modem lights says white, the app says great speeds, but doesn't matter, whether wifi or hard wired the connecti...

melc32 by I've been here awhile
  • 1340 Views
  • 13 replies
  • 0 likes