cancel
Showing results for 
Search instead for 
Did you mean: 

Gigabit Speeds

hxf
I've Been Here Awhile

I've had the displeasure of upgrading two accounts to the Gigabit package. 

I understand the marketing gimmick of the term up to, but it's getting a bit ridiculous. 

 

Here is a snapshot of a speedtest done downtown by Bay and College. Straight lan, bridge mode. 

 

 

 

As you can see, the speeds are a far cry of true gigabit. I understand fully the limitations and expectations of the Docsis 3 technology. I would even deem constant speeds of 750-800 acceptable. 

 

I also have the package in Richmond Hill, where the speeds are about 80% of the above posted numbers. 

 

Service agents have showed up to both locations, followed by visits from their supervisor. 

 

The Richmond Hill service team advised me the maximum speeds that they have ever seen in the area is about 600Mb/s whereas the Downtown Toronto team advised me the the maximum they have personally seen is in the 650Mb/s range that was sustainable. To me, upload speeds are more important. The comparison between the two is full 50 as seen above to mid 30s in Richmond Hill.

 

If the agents are reporting that to the customers, knowing that the network cannot achieve anywhere close to their advertised speeds, why bother selling them as Gigabit. Should have rolled out publicly as 500u instead!

 

Spoke to the management team who advised me, since we are already on a highly discount bundle, there is nothing they can do. The analogy they gave me was you get what you pay for. 

 

So my frustration spikes, just because Rogers offered the 63U package and I take advantage of the deal, they have the audacity to justify the slower speeds because I'm on a "discounted" plan? In my opinion, that's disgusting.

 

I would advise anyone considering upgrading to the Gigabit package to steer clear until their systems can actually handle the traffic. 

 

*Edited Labels*

274 REPLIES 274

Re: Gigabit Speeds

Rogers Gigabit Internet Problem

 

Hello there,

 

Today, I just changed my internet to Rogers 1 Gigabit Unlimited. After the modem setup, I checked my speed but I am reading 150 Mbps on wireless and 250 Mbps on the ethernet connection.

I checked the forum and I did whatever it has been suggested and they did not work at all.

I live near Yonge and Eglinton and I did the test afternoon time which is not peak time.

 

I am open to any suggestions rather than to call a service tech. 

 

Thank you.

 

PS: I also work as a telecommunication engineer in Toronto. You can give me full detailed info in order to understand and solve the issue.

Re: Gigabit Speeds

@Krombacher35 are you running the CODA-4582 in Gateway mode, connecting directly to it, or running it in Bridge mode with a follow on router?  

 

There are a group of customers who run into slow data rate issues. If you look at the STATUS .... DOCSIS WAN tab, you should see that one of the Downstream OFDM channels is active and that the other isn't.  That tells you that the modem is running DOCSIS 3.1.  For some reason, that group of customers with DOCSIS 3.1 running see slow data rates.  Whether its a noise ingress issue with the OFDM channel, problems with OFDM processing due to any noise or due to other reasons, its causing issues that haven't been resolved yet.  So, its too early to know if your in that group, but, I'm bringing it up as it does occur.  

 

Can you navigate to the STATUS.... DOCSIS WAN tab, select or highlight all of the text data within the Downstream and Upstream table, top to bottom, copy it and then paste it into a post.  The copy and paste process will paste in the contents of the table and it should end up looking like the table itself.  Ignore the data above the Downstream section, as that isn't required.  I'm wondering if you have any DOCSIS 3.0 channels running in the 200 to 300 Mhz range, where the DOCSIS 3.1 channel operates.  That might provide some info on the possible state of the signal level at those frequencies.  The OFDM data within the table isn't displayed correctly as far as I know and can't be relied upon for troubleshooting purposes. 



Re: Gigabit Speeds

I have no additional router at home. My Rogers Hitron CODA-4582 router is running on Gateway mode. 

About the first thing you mentioned, Yes, I checked it. It is running on DOCSIS 3.1. In addition, the noise problem could be form anything we can imagine. Even a small metal braid in the equipment such as optical nodes etc can affect noise floor. This problem can be solved by techs that can do troubleshooting on the line.

 

Are you asking these tables?

 

Btw, thank you for your response to this matter.

 

Upstream Overview

Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDBandwidth
123700000ATDMA - 64QAM33.00026400000
238596000ATDMA - 64QAM35.25033200000
330596000ATDMA - 64QAM33.50016400000

 

OFDM Downstream Overview

ReceiverFFT typeSubcarr 0 Frequency(MHz)PLC lockedNCP lockedMDC1 lockedPLC power(dBmv)
04K275600000YESYESYES5.900002
1NANANONONO

NA

Re: Gigabit Speeds

@Krombacher35 can you post the whole table, from the top line of the top Downstream section all the way down to the bottom of the Upstream OFDMA section at the bottom? 



Re: Gigabit Speeds

Downstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDSignal noise ratio (dB)
1591000000256QAM7.900740.366
2855000000256QAM8.000338.983
3861000000256QAM7.500440.366
4579000000256QAM8.300540.366
5585000000256QAM8.000640.366
6849000000256QAM8.500240.366
7597000000256QAM7.900840.366
8603000000256QAM8.300940.366
9609000000256QAM8.5001040.366
10615000000256QAM8.5001140.366
11621000000256QAM8.9001240.366
12633000000256QAM8.5001340.366
13639000000256QAM8.4001440.366
14645000000256QAM8.5001540.366
15651000000256QAM8.0001640.366
16657000000256QAM7.4001740.946
17663000000256QAM7.3001838.983
18669000000256QAM7.3001940.366
19675000000256QAM7.0002040.366
20681000000256QAM7.0002140.366
21687000000256QAM6.9002240.366
22693000000256QAM7.1002340.366
23699000000256QAM8.0002440.366
24705000000256QAM7.7002538.983
25711000000256QAM7.3002640.366
26717000000256QAM7.3002738.983
27723000000256QAM6.8002838.983
28825000000256QAM8.1002938.983
29831000000256QAM8.2003040.366
30837000000256QAM8.8003140.366
31843000000256QAM8.7003240.366
32303000000256QAM5.100138.605
OFDM Downstream Overview
ReceiverFFT typeSubcarr 0 Frequency(MHz)PLC lockedNCP lockedMDC1 lockedPLC power(dBmv)
04K275600000YESYESYES6.000000
1NANANONONONA
Upstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDBandwidth
123700000ATDMA - 64QAM33.00026400000
238596000ATDMA - 64QAM35.25033200000
330596000ATDMA - 64QAM33.50016400000
OFDM/OFDMA Overview
Channel IndexStatelin Digital AttDigital AttBW (sc's*fft)Report PowerReport Power1_6FFT Size
0DISABLED0.50000.00000.0000-inf-1.00004K
1DISABLED0.50000.00000.0000-inf-1.00004K

Re: Gigabit Speeds

@Krombacher35, can you delete everything above the Downstream Overview.  That info is modem specific and for your own security shouldn't be available to view in an open forum such as this. 

 

Your DOCSIS 3.0 signal levels are all high, still within spec, but higher than normal.  The signal to noise ratios, or, MERs are all fine.  The upstream DOCSIS 3.0 levels are about where I would expect them to be for a modem running DOCSIS 3.1 on the downstream side.  So, the DOCSIS 3.0 levels above are interesting, but, since the modem is running DOCSIS 3.1 on the downstream, the only thing one can surmise is that the downstream levels are higher than normal.  The problem is that there isn't enough info for the lower 200 to 500 Mhz range.  The signal levels within any range of that amount can vary widely.  The one DOCSIS 3.0 channel sitting at 303 Mhz is also higher than normal, so, my assumption is that the OFDM channel, which runs in that range would also be higher than normal.  That should be a good thing as the resulting signal to noise ratios in the OFDM band should be acceptable, but, thats an assumption.  Perhaps tech support could indicate if that OFDM band is healthy.  So, I'm going to have to think about this, but, on the surface, the signal levels looks like they shouldn't pose a problem.  So, the next question is, whats the problem between the modem and CMTS that is causing your data rates to drop so significantly? 



Re: Gigabit Speeds

Ctrl+A sometimes works too much 🙂

Re: Gigabit Speeds

Can you have a look at my added notes in the post above? 



Re: Gigabit Speeds

Downstream Overview does not show all channels I expect. For example, ch 70, ch 96 etc. That 40 db noise level still could be a problem in order to have extensive speed. I will try my chance to call a tech and see what he will say.

Re: Gigabit Speeds

A 40 dB signal to noise ratio, which really isn't a signal to noise ratio, is the highest that you will see with this modem.  Basically its indicating that there isn't much error, if any, in the final received signals, in terms of where they are supposed to be, and where they actually are.  So, the DOCSIS 3.0 side of the signal levels looks fine.  The problem is the DOCSIS 3.1 side of the house. Remember what I said originally, that there are a minority of customers who run into slow data rate issues with DOCSIS 3.1 running.  Unfortunately, your modem seems to be in that category, and I have no reasonable explanation to offer at this point in time.  To say that this situation is aggravating is an understatement.  This is where we might need the services of @RogersBob or @RogersSyd to resolve the issue. 

 

Are you in an apartment be any chance?  High downstream levels like yours are typical for apartment/condo/highrise customers as those buildings use Multiple Dwelling Units (MDUs) to provide data distribution instead of a CMTS that is used for residential neighborhoods. 



Re: Gigabit Speeds

RNEric
I Plan to Stick Around
I had a technician to swap out the Hitron modem to a new 4582U. I previously had the regular 4582 modem with two black dots (which I was told it was recalled twice)...the new modem has corrected the noise signal problem which I had before as per the technician...my new speed is more fairly consistent (wired connection) at around 870Mbps down... The technician also said there will be a new modem coming out next month. Can anyone confirm? Thank you.

Re: Gigabit Speeds

kmuthuk
I've Been Here Awhile

 

Rogers, Look at what I am getting for my 1GB download speed!

 

So far 3 tickets opened, no improvement. Every time, support follow the same set of instructions for troubleshooting. No improvement yet. 

 

Snap1.jpg

 

 

 

Re: Gigabit Speeds

Hello @kmuthuk,

 

Welcome the Rogers Community Forums Robot Happy!

 

I can certainly understand your frustration. I'd be just as upset if I was receiving similar speeds an a gigabit plan. If you can provide a bit more info so we can better assess your situation.

 

Are your speed tests done through a wired or wireless connection? Is there a router connected to our modem? What, if any troubleshooting steps have you taken so far? Also, can you log into the modem and go to the DOCSIS WAN page and post the signal levels. We want to ensure they're within spec.

 

I'll tag in a few of our Resident Experts as well, for further input! @Datalink @gp-se @Gdkitty

 

Cheers,

RogersCilio

Re: Gigabit Speeds

bmoretton
I've Been Here Awhile

I got the Gigabit service about a month ago and I'm only averaging 500-600Mbps on the Rogers speed test and 300-400Mbps on the Speedtest app, on my Ethernet connected Windows 10  desktop with a Marvell Yukon 88e8056 pci-e gigabit Ethernet controller. 

 

A tech came today with his laptop and got 890Mbps on his first test. He said that the issue is my network card. Is this possible?  On my iPhone X, I get 250-300Mbps on the Speedtest app.  I have the Coda modem in Bridge Mode, connected to a Netgear Orbl router but, I get the same speeds when directly connected to the router.  Any suggestions would be great.

 

Re: Gigabit Speeds

Good afternoon @bmoretton!

 

Welcome to our Community!

 

I know you subscribed to Gigabit to get the highest speeds possible so please let me work with you towards a resolution. We may have just had a tech out but I'd like to run some additional tests to see if there are any lingering issues that our tech may have overlooked.

 

Please PM us @CommunityHelps for further assistance. You can find instructions on how to PM us here.

 

Regards,

RogersCorey

Re: Gigabit Speeds

Raps_in_4
I Plan to Stick Around

Slow internet after switching modems (twice)

 

The wifi was getting inconsistent on my CODA modem so I went to replace it at a local Rogers store. When I hooked up the new modem, it didn't work initially (it would get stuck on the upload light flashing green). I then remembered that a tech put a filter on the cable last year, so I tried connecting without the filter. The internet worked, but it was very inconsistent, jumping erratically between 5 Mbps and 950 Mbps. Upload speeds fluctuated between 5 Mbps and 40 Mbps.

 

I then called tech support and they sent a technician over. The technician said the signal looked fine and just swapped out the modem again. However, after swapping out, I am still not getting the speeds I was getting before. I am getting 200-400 download and around 5-10 upload. The speeds are no longer erratic, but they are much lower than what I had before swapping out the modem. Prior to swapping it out the first time, I was consistently getting 800-950 down with 20-40 up.

 

All of this testing was done on a wired connection going directly into the modem (I don't use a router).

 

The tech said the filter I removed is useless, but I'm wondering if maybe it is necessary? The tech last year put it on to try and stabilize my connection after I was having major issues (it turned out the instability was due to back-end issues at Rogers, but I had left the filter on for a year now anyway).

 

To summarize:

 

- Wifi stopped working, swapped out modem

- Internet didn't work on new modem until I removed filter from cable (that tech put in last year)

- Internet then worked, but was very erratic, jumping between 5 to 950 Mbps down all the time

- Swapped out modem again (by technician this time)

- Now getting consistent 200-400 down and 5-10 up, however, before I switched the modem, I was consisently getting 800-950 down and 20-40 up.

Re: Gigabit Speeds

Hello @Raps_in_4,

 

I know how frustrating it must be paying for Gigabit speeds and only getting a fraction of that all due to a simple modem swap.

 

Usually, signal issues can wreak havoc on a Gigabit connection, the signal really needs to be within a very specific range to achieve those speeds. We would like to run some tests on our end and monitor this for you to see what could be going on. Please send us a Private Message @CommunityHelps so we can pull up your info and get started on this for you. For more information on our Private Messaging system please click here.

 

We look forward to hearing from you!

 

 

 

RogersZia

Re: Gigabit Speeds

Stocovick
I've Been Here Awhile
Hi, I used to have the ignite 100 plan and when streaming 4k movies from Google play to my Chromecast ultra, the video would always stop for a couple of seconds to reload. I thought my connection speed was not fast enough so I switched to the gigabit plan. Unfortunately I continue to experience the same problem. Just now we were watching It in 4k and it stopped to buffer maybe 20 times. Besides from time to time, the resolution drops to below HD. Also, when watching 4k movies on Netflix I am also getting drops in the resolution which is very annoying. How can this be fixed? Thank you.

Re: Gigabit Speeds

@Stocovick there's a few possibilities here.  First is a potential issue connecting with the Play Store, second is a possible issue connecting via the Chromecast Ultra.  Third is the usual wifi channel issues to contend with.  Lastly, there is a possible issue with the modem's signal levels and signal to noise ratios.

 

The first and second possibilities are engineering issues that would require engineering support.  Neither I, nor tech support can help with those, if they are the problem at hand.  If you're connecting via wifi with the Chtomecast Ultra, can you have a look at the following post regarding wifi settings and monitoring your wifi environment to determine the best operating channels:

 

http://communityforums.rogers.com/t5/Internet/slow-wifi/m-p/399949#M47222

 

Depending on the distance from the modem to the Chromecast, and upon what you see on the Acrylic and/or inSSIDer data display as indicated in that post, the best solution might be to move the modem closer to the Chromecast or connect with it via ethernet, if that is possible.  

 

For the modem's signal levels and signal to noise ratios, can you log into the modem, navigate to the STATUS .... DOCSIS WAN tab, copy the entire Downstream and Upstream table and paste that into a post.  The copy and paste process will paste in the text contents of the table.  Ignore the data that sits above the Downstream table as that is specific to the modem and shouldn't be posted in an open forum.  



Re: Gigabit Speeds

kmuthuk
I've Been Here Awhile

Hello, thanks for the response.  I live in a house not in apartment.  

Re: Gigabit Speeds

Stocovick
I've Been Here Awhile

Hi @Datalink! Thank you for the reply. I checked the channels and they seem fine. My Chromecast is sitting right next to the modem. I was going to connect it via an Ethernet cable but I saw that the Chromecast ultra port is only 100mbs so I thought having it connected to the 5ghz AC would be better. Below are the downstream and upstream values. Please let me know what you think. Thanks!

Downstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDSignal noise ratio (dB)
1609000000256QAM1.7001040.366
2849000000256QAM-1.000238.605
3855000000256QAM-1.000338.605
4861000000256QAM-0.900438.605
5579000000256QAM2.300540.366
6585000000256QAM2.600640.366
7591000000256QAM2.100740.366
8597000000256QAM1.900840.946
9603000000256QAM1.600940.366
10303000000256QAM2.000138.983
11615000000256QAM1.9001140.366
12621000000256QAM1.7001240.366
13633000000256QAM1.1001338.983
14639000000256QAM1.3001440.366
15645000000256QAM1.3001538.983
16651000000256QAM1.2001640.366
17657000000256QAM1.5001740.366
18663000000256QAM1.4001840.366
19669000000256QAM2.1001940.366
20675000000256QAM2.2002040.366
21681000000256QAM2.0002140.366
22687000000256QAM2.1002240.946
23693000000256QAM1.7002338.983
24699000000256QAM1.6002440.366
25705000000256QAM1.1002538.983
26711000000256QAM0.5002638.983
27717000000256QAM0.3002738.605
28723000000256QAM-0.3002838.983
29825000000256QAM-1.3002938.983
30831000000256QAM-1.3003038.605
31837000000256QAM-1.3003138.605
32843000000256QAM-1.4003238.983
OFDM Downstream Overview
ReceiverFFT typeSubcarr 0 Frequency(MHz)PLC lockedNCP lockedMDC1 lockedPLC power(dBmv)
0NANANONONONA
14K275600000YESYESYES2.000000
Upstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDBandwidth
130596000ATDMA - 64QAM36.25016400000
238595824ATDMA - 64QAM39.00033200000
323700000ATDMA - 64QAM35.75026400000
OFDM/OFDMA Overview
Channel IndexStatelin Digital AttDigital AttBW (sc's*fft)Report PowerReport Power1_6FFT Size
0DISABLED0.50000.00000.0000-inf-1.00004K
1DISABLED0.50000.00000.0000-inf-1.00004K
We Want Your Opinion
Would you be interested in becoming a Community Testing Lab member?