Can somebody help me interpret these DOCSIS WAN stuff and DOCSIS Logs?

[masoodkhan1]

I'm having intermittent connection drops at least once a day for the past ~ 2 months, requires manual restart which is annoying as if I'm outside I lose connection to my LAN. Remote SSHs are down, etc and generally a nuissance.

After the rogers tech left he said there are flapping issues in the area and the last two techs just replaced my modem and dipped. Apart from that they said nothing.

There are the values I pulled from logging into my modem, but I don't understand these. Can someone help me understand if there is an issue ? Much appreciated.

Downstream Overview

Port ID	Frequency (Hz)	Modulation	Signal strength (dBmV)	Channel ID	Signal noise ratio (dB)	Bytes	Correcteds	Uncorrectables
1	591000000	QAM256	3.599	7	40.366	1632270372	17955	102719
2	597000000	QAM256	3.900	8	40.946	103174716	13813	93738
3	603000000	QAM256	3.900	9	40.946	8829403	27013	180773
4	609000000	QAM256	4.199	10	40.946	1304008	35250	234488
5	849000000	QAM256	4.500	2	40.366	1579860	39554	256408
6	855000000	QAM256	3.400	3	40.946	1805110	38531	253839
7	861000000	QAM256	1.900	4	40.366	1738332	40027	238010
8	579000000	QAM256	4.099	5	40.946	1596282	33810	231655
9	585000000	QAM256	3.900	6	40.946	1661694	34481	229790
10	279000000	QAM256	3.599	1	40.946	1672835	36929	242692
11	615000000	QAM256	4.500	11	40.366	1466696	37660	239430
12	621000000	QAM256	4.800	12	40.946	2140313	29352	182444
13	633000000	QAM256	4.900	13	40.366	204680496	35340	238324
14	639000000	QAM256	5.099	14	40.946	1938715	36884	255377
15	645000000	QAM256	5.000	15	40.946	1906164	33732	235170
16	651000000	QAM256	4.900	16	40.946	1589365	27327	175685
17	657000000	QAM256	5.000	17	40.946	107768024	34104	236165
18	663000000	QAM256	4.900	18	40.946	2934531	34155	220858
19	669000000	QAM256	5.000	19	40.946	1802515	36967	241798
20	675000000	QAM256	5.099	20	40.946	1944396	36607	253209
21	681000000	QAM256	5.199	21	40.366	2420811	35925	241308
22	687000000	QAM256	5.300	22	40.946	2329785	35964	254062
23	693000000	QAM256	5.400	23	40.366	1715782	35128	251839
24	699000000	QAM256	5.599	24	40.946	1769951	36062	242034
25	705000000	QAM256	5.699	25	40.366	1836906	39080	277590
26	711000000	QAM256	5.900	26	40.366	1786870	31789	206678
27	717000000	QAM256	6.099	27	40.946	1799466	38055	255592
28	723000000	QAM256	6.099	28	40.946	1527474	38704	251306
29	825000000	QAM256	6.699	29	40.946	1455934	37462	251261
30	831000000	QAM256	6.300	30	40.366	2614833	37886	264739
31	837000000	QAM256	5.900	31	40.946	1891068	37819	254139
32	843000000	QAM256	5.000	32	40.946	1453011	37186	250605

OFDM Downstream Overview

Receiver	FFT type	Subcarr 0 Frequency(MHz)	PLC locked	NCP locked	MDC1 locked	PLC Location	Occupied BW(MHz)	Subcarriers	PLC power(dBmv)
0	NA	NA	NO	NO	NO	NA	0 ~ 0	NA	NA
1	4K	275600000	YES	YES	YES	1544	283 ~ 472.95	3736	3.700001

Upstream Overview

Port ID	Frequency (Hz)	Modulation	Signal strength (dBmV)	Channel ID	Bandwidth
1	32300000	64QAM	38.520	3	6400000
2	38700000	64QAM	39.770	4	6400000
3	21100000	64QAM	37.510	1	3200000
4	25900000	64QAM	38.270	2	6400000

OFDMA Overview

Channel Index	State	lin Digital Att	Digital Att	BW (sc's*fft)	Report Power	Report Power1_6	FFT Size
0	DISABLED	0.2124	10.5468	9.6000	46.2815	38.5000	2K
1	DISABLED	0.0000	0.0000	0.0000	0.0000	0.0000	2K

DOCSIS Logs: 

DOCSIS Logs

The DOCSIS event logs are shown here

No. Time Type Priority Event

(Please re post the table without MAC address) - RogersZia

 ***Edited Labels***

[RogersTony]

Hello, @masoodkhan1 

Welcome to the Rogers Community Forums!

Thank you your posting your signal levels. They are looking within range. You will need to repost the docsis event logs with the Mac Addresses redacted for us to review it.

From the looks of it you may be subscribing to our Legacy internet service. What model of modem are you using?

We look forward to hearing from you.

RogersTony