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Navigatr Guide - How To

Navigatr Guide – How To’s   This guide is designed to hopefully help walk people through how to manage some of the functions on the new Navigatr guide. Some of these things may be WORK AROUNDS on how to do specific things, until a better way is rele...

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Gdkitty by Resident Expert
  • 32903 Views
  • 4 replies
  • 9 likes

Resolved! Pixel Android O Developer Preview

Today I installed the Android O Dev Preview through the Google Beta Program. It seems to be pretty nice minus one major problem I could not overcome. MMS will not send or receive. I had gone through the steps of attempting other messaging apps, reset...

Bcsc by I plan to stick around
  • 1830 Views
  • 1 replies
  • 1 likes

Resolved! Rogers-EXT addon Recommendation

I would like to recommend a simple $5-10/month addon that would allow me/users to use my plan 'as-is' the Extended Roaming coverage without the usage restrictions. When Rogers has network coverage, it is by far the best! I would prefer to pay a littl...

b-ry by I'm a reliable contributor
  • 8378 Views
  • 11 replies
  • 1 likes

Resolved! Network lost in note 5 after nougat update

Few days back I received Nougat update on my Samsung galaxy note 5. After that my phone keeps losing network. Switching airplane mode on off doesn't help. Restarting the phone is the only option. Are we getting any fix for the same?         ***Edited...

Yashrulz02 by I've been here awhile
  • 4977 Views
  • 4 replies
  • 0 likes

Resolved! Can not register for WiFi Calling on Galaxy S7 edge

I activate it on the phone, but when I need to register it with Rogers, I get the auth code and enter it...then I accept the terms of service...except instead of going to the next step and asking for my emergency address, it gives the error "Unknown ...

_Cust by I've been here awhile
  • 9041 Views
  • 10 replies
  • 0 likes

Resolved! IPv6 Routing Broken to Wightman (Local Ontario ISP)

Hello,My dad uses Wightman for home internet and e-mail. Since Rogers has rolled out IPv6 on their LTE network, his Rogers LTE phone (Galaxy S5) cannot send/receive mail while on the Rogers LTE network (however he can when connected to home wireless)...

Resolved! Illuminated touch keys for galaxy tab e (8 inch)

Guys,   For the life of me I can't figure out how to get the touch keys to illuminate on my galaxy tab e lte (model t377w) that I just got last week.  I'm starting to think that this model doesn't have illuminated keys.  Any ideas?     ***Edited Labe...

nasa25 by I'm a trusted contributor
  • 9171 Views
  • 2 replies
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Resolved! Switching PayGo plans

For years now I've been buying the basic $100/year plan where I pay for all calls and texts and those charges have more than doubled. Recently I was inundated by a load of texts from Facebook and I had to change my settings to put a stop to them, but...

OLDYELLR by I'm a senior advisor
  • 7529 Views
  • 21 replies
  • 0 likes

Galaxy S7 Firmware updates

When would there be Galaxy S7/Edge users receive OTA firmware updates, containing monthly security patch updates? It's still at April security patch level and users of other carriers have been getting June update as early as late May.Please do not di...

highka by I'm here a lot
  • 30899 Views
  • 210 replies
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Resolved! $100 option | insufficent funds?

So about 6 months ago, i purchased a the $100 option which contains 100 mins of calling (local) and unlimited texting. but about 2 days ago, i got this message talking about insufficent funds. I immediately looked at the minutes i used and it read 47...

DeliveryBoy by I've been here awhile
  • 7060 Views
  • 21 replies
  • 0 likes

Resolved! Moto X Play no menu

I have had my Moto X Play phone for about 14 months, but Iwouldn't buy another one. It comes with no menu software to explore the various folders on the phone as Samsung phones does (Samsung Kies connects your mobile phone to your PC, making it easie...

Resolved! LG G Pad III 8.0 Model:V522 wifi 5Ghz/802.11ac issues

Hello Rogers Community,   I purchased a LG G Pad 3 LTE Tablet( Model: V522) from Rogers in Jan 2017. It originally came with Android™ 6.0.1 Marshmallow.  Fast fwd an update to Android Nougat 7.0 was released around end of Jan-1st week of Feb 2017. Ev...

Speed test results b4 the Nougat 7.0 update Speed test results after the Nougat 7.0 update Link speed on WiFi 802.11Ac/5Ghz
Toaster by Rogers Employee
  • 10979 Views
  • 9 replies
  • 0 likes

Resolved! Unlocked Google Nexus 5X Roaming Issues

I have an unlocked Nexus 5X that works perfectly in Canada with my Rogers SIM.  Although, when I'm roaming outside of Canada, like the USA, my phone doesn't connect to any networks; no voice or data capabilities at all.  The cellular network icon in ...

akaspick by I'm here a lot
  • 6684 Views
  • 10 replies
  • 0 likes

Resolved! Galaxy S7 data connection deteriorates throughout the day

Hi there,   I recently did a hardware upgrade and switched from a Galaxy S4 to a S7. Shortly after getting it I noticed that i was having data connection issues. Throughout the day, my phone would go from LTE, then to 4G, then to no data connection, ...

whung by I'm here a lot
  • 29139 Views
  • 221 replies
  • 4 likes

Resolved! Oneplus one no data on ROGERS!?

So I JUST signed up with Rogers, moving over from WIND....and literally 5 minutes after leaving the ROGERS store I realize that my Data isn't working...it has a full bars with a excamation mark beside it, and on my lock screen it says "no service - R...

hey10103 by I'm here a lot
  • 17292 Views
  • 29 replies
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Resolved! HTC One M9 Contacts Sync not working

Problem: Google Contacts Sync not working. No error. It is not syncing since Feb 26, 2017. I noticed this probelm few days ago.   I tried all the following:   1. Clear cash and data of Contact Storage, Google Contact Service, People2. Remove/add Goog...

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tarekahf by I plan to stick around
  • 9185 Views
  • 8 replies
  • 0 likes

Resolved! Android Reset

How do you do a backup and factory reset of an Android phone? My phone is constantly losing its charge and I was told in a Rogers store that it is a software problem and should be reset after backing up data. Can someone please tell me how to do this...

Timrpw01 by I've been here awhile
  • 4276 Views
  • 8 replies
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Resolved! Rogers HTC M8 Android security patch level Dec/2015

Hello, my Rogers locked HTC M8 is fully updated (latest Sense, Android 6,etc).  However the Android Security Patch level is showing Dec 2015.  All my other devices (Redmi Note 3 Pro, Nexus 9) show much more recent patch levels. Why is that and should...

sprung by I plan to stick around
  • 2812 Views
  • 4 replies
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Resolved! How to get back to old version of Android on samsung s 7?

My samsung galaxy St has swithed yesterday might to Android 7.0 and i do not like at all. The LCD display is so bright and damageable to eyes. How can i do to get back to the old version ?         ***Edited Labels***

eagbanzo17 by I've been around
  • 2413 Views
  • 1 replies
  • 0 likes