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Experiencing Issues when Gaming or Streaming? READ THIS!

Hi Community!     We're working hard to make your gaming & streaming experience with Rogers the BEST it can be. The next step in our journey is to capture a few specifics from those of us who are experiencing any issues affecting your online gaming ...


Resolved! Bridge Mode Setup Guide

Hey fellow forum users.  If anyone is willing to help me with this, it would be appreciated.  I am wanting to make a 'bridged mode setup guide', pretty much one thread, which goes "smc - how to""Cisco - how to""hitron - how to"   And would also put i...

Gdkitty by Resident Expert
  • 193 replies

Please Read Before Posting

This board is a place for community members to:   Ask questions about how things work in the Communityi.e. How do I delete my post?  How do I edit my profile?  How do I change my username?  Etc.Provide suggestions  to the Community Manager, Community...

Welcome to the Community Lounge!

The Lounge is a place to kick back, relax and chat with your fellow community users.  Wanna talk about the Blue Jays?  Cool!  How about music, movies, sports?  Check!  Essentially, the Lounge is a place for friendly and casual discussion that is cons...

Rogers’ Burial Process

Rogers’ Burial Process is initiated when a customer is experiencing degraded signal from their existing cable feed to their property.   After exhausting all troubleshooting steps to correct or improve the signal, and only as a last resort, the field ...

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Navigatr Guide - How To

Navigatr Guide – How To’s   This guide is designed to hopefully help walk people through how to manage some of the functions on the new Navigatr guide. Some of these things may be WORK AROUNDS on how to do specific things, until a better way is rele...

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Gdkitty by Resident Expert
  • 4 replies

Easy Fixes to 5 of the Most Common TV Issues

    Often times, many of life’s most common annoyances end up having the simplest of solutions, and all you needed was a simple push in the right direction.   How do I reset my digital cable box?   Start by unplugging the power cable, either from the...

RogersDarrell by Community Manager (Retired)
  • 0 replies

4 Ways to Personalize Your Rogers TV Experience

    Here are four ways Rogers Digital TV customers can make their TV-watching experience even more personalized.     Set a default channel   When you turn on your TV, you’ll notice that your digital box automatically defaults to channel 1. Try these ...

Resolved! Please Specify Your Location When asking for Help

Hey folks.   Because Rogers uses different hardware in different areas of the country, if you're asking for hardware help, please specify the province you live in and the type of hardware you're asking about.   For example, in NB, the Nextbox 2 is fr...

Lurker by I'm a Senior Advisor
  • 4 replies

Archives: FAQs

Hey Community,   The Archives board will house all of our past posts and threads that are now deemed out of date or no longer applicable. This board will remain locked and be only viewable.   If you have any inquiries or concern about current product...

Resolved! Volume Control not working on remote and cable box

As title says the volume control on both the rogers remote and the rogers cable box do not work. The system still outputs audio, it just can't be adjusted. I have tried multiple methods to re-program the remote and reset the cable box. Has anyone run...

michael6394 by I've Been Here Awhile
  • 23 replies

Resolved! Add MLB

I want to add MLB to my package       ***Edited Labels***

Resolved! WWE Network ONLINE Now Available!

Everyone, I am posting this as Rogers has yet to make an official announcment, even though WWE Network Online access has been available since the third week of January.   To access the WWE Network Online:   1. Go to Sign in with ...

robindp by I'm an Advisor
  • 30 replies

Custom pairing of Ignite to Sharp TV

Today I had IGNITE Iinstalled in our home. One of our TVs would not pair with the IGNITE control (Sharp) and tech fid not think a custom code could be input. I researched new Sharp 4 digit codes online and tried to type this in. And it worked. So cus...

Resolved! Integrate with Apple ecosystem

Does Rogers have any future plans to allow compatibility between the existing Smart Home Monitoring system and Apple HomeKit? It would be fantastic to be able to arm the alarm, unlock the door, change the temperature and switch lights on and off usin...

JGoulding by I've Been Here Awhile
  • 1 replies

Cancelling A La Carte Channels

Just subscribed for TSN2 stand-alone for $7 with a plan of keeping it for a couple months for UFC and March Madness. It's super easy to add online.  However I wondering if when I am done with TSN2 at the end of March whether I can remove it from my p...

jcat35 by I've Been Here Awhile
  • 3 replies

Resolved! Remote with Learning Function?

I went to yesterday for help configuring my pvr's remote with another device, and noticed that on the "Atlas DVR 1056" page, which is the 5-device control my 8642HD uses, there is now a link to a user manual for a newer vers...

Resolved! Sport Chek gift card...status is still pending.

Hi.  I've been checking the status of my Sport Chek gift card for signing up for a rogers bundle regularly and although it has been over a month, there does not seem to have been any action taken at all.  I'm just wondering if there is a backlog or h...

JK336 by I've Been Here Awhile
  • 9 replies

Resolved! Feature request - ignore too short voicemail

Hello, I haven't seen any mention of this so I'm guessing it's not available, it would be great if voicemail that are too short, say 3 seconds, is automatically deleted. In the last few days I've been getting a lot of spam robo-calls all from the sam...

RD21 by I've Been Here Awhile
  • 1 replies

Yamaha YAS-207 Sound bar syncing with champion remote

I have issues getting the remote to sync with the Yamaha sound bar. I have tried all the codes as well as the auto code search function where you hold the OK button down until it shuts off and it doesn’t work. The only thing that works is after the s...

Slono by I've Been Around
  • 3 replies

Resolved! Bill Payment through checking account

Hi, I would like to pay my bill, but i can't use my credit card because someone try to make a fraud.So i would like to know how I can pay with my checking account?Thanks.   *Added Labels*

Domf15 by I've Been Around
  • 2 replies

Hitron CGN3ACR missing 2.4G & 5G multiple SSID settings

For some odd reason I can't seem to find the the secondary or multiple SSID settings in order to enable it.I go to 'Wireless' under 'Basic Settings' choose 2.4G or 5G, on the right hand side of the screen under 'Multiple SSID Settings' I only see the...

ahdfahf by I'm Here A Lot
  • 15 replies

Resolved! Change Billing Cycle Date to Align with Payment Schedule

Before I contact account support I thought I would post my question here.  Is it possible to have your bill due date changed to something which would tie in better with the time of the month you receive your funds?  Anyone had any experience with doi...

Webster01 by I Plan to Stick Around
  • 3 replies

Resolved! How to transfer my pay-as-you-do phone number to a new nano sim card?

Here is what I have: 1. Active Rogers pay-as-you-go phone number on a micro sim card. Here is what I like to do: 1. Buy a new unlocked iPhone 6 from Apple store.2. Buy a new nono sim card. ( or it comes with the new phone.)3. Port my current active p...

artyuan by I've Been Here Awhile
  • 9 replies

Resolved! How to go a step back with Navigatr?

When performing a search and reviewing the search results in Navigatr, if you go into one season to view the episodes, how can you go back to search results to view other season's episodes, without having to type search criteria all over again? Press...

Resolved! Rogers remote programing RCA LED TV

I have recently purchased two LED TVs made by RCA and have spent many hours trying to program my rogers remote to either one of them I have a basic remote for the digital adapter box and I also have a 5 button Remote for my Cable PVR box. YES I have ...

jcrossman by I've Been Here Awhile
  • 43 replies

Late payment charges when bill paid on time.

It is uncanny how many times I get dinged for a late payment charge on my Rogers cable bill. My billing date is always the 11th of the month and I try faithfully, as with all my bills, to pay on time. With internet payment, the bank shows the amount ...

Increase upload speed?

I'm currently 100mbps plan and i was satisfied with current download speed but when it comes to upload speed it was freaking me out. 10mbps not enough. I was doing twitch live streaming and uploading files on the cloud. It takes me a 2gb file in an h...

Dan013 by I've Been Around
  • 19 replies

Can't do anything in My Rogers account

Every time I sign into My Rogers online I get this message:  "Sorry, something went wrong. Some of the information on this page may be missing. Please try again later."   This has been going on for at least a month and, since getting Ignite TV, I und...