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Navigatr Guide - How To

Navigatr Guide – How To’s   This guide is designed to hopefully help walk people through how to manage some of the functions on the new Navigatr guide. Some of these things may be WORK AROUNDS on how to do specific things, until a better way is rele...

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Gdkitty by Resident Expert
  • 34133 Views
  • 4 replies
  • 9 likes

Resolved! LG G Pad III 8.0 Model:V522 wifi 5Ghz/802.11ac issues

Hello Rogers Community,   I purchased a LG G Pad 3 LTE Tablet( Model: V522) from Rogers in Jan 2017. It originally came with Android™ 6.0.1 Marshmallow.  Fast fwd an update to Android Nougat 7.0 was released around end of Jan-1st week of Feb 2017. Ev...

Speed test results b4 the Nougat 7.0 update Speed test results after the Nougat 7.0 update Link speed on WiFi 802.11Ac/5Ghz
Toaster by Rogers Employee
  • 11633 Views
  • 9 replies
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Resolved! Unlocked Google Nexus 5X Roaming Issues

I have an unlocked Nexus 5X that works perfectly in Canada with my Rogers SIM.  Although, when I'm roaming outside of Canada, like the USA, my phone doesn't connect to any networks; no voice or data capabilities at all.  The cellular network icon in ...

akaspick by I'm here a lot
  • 7362 Views
  • 10 replies
  • 0 likes

Resolved! Galaxy S7 data connection deteriorates throughout the day

Hi there,   I recently did a hardware upgrade and switched from a Galaxy S4 to a S7. Shortly after getting it I noticed that i was having data connection issues. Throughout the day, my phone would go from LTE, then to 4G, then to no data connection, ...

whung by I'm here a lot
  • 38598 Views
  • 221 replies
  • 4 likes

Resolved! Oneplus one no data on ROGERS!?

So I JUST signed up with Rogers, moving over from WIND....and literally 5 minutes after leaving the ROGERS store I realize that my Data isn't working...it has a full bars with a excamation mark beside it, and on my lock screen it says "no service - R...

hey10103 by I'm here a lot
  • 18573 Views
  • 29 replies
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Resolved! HTC One M9 Contacts Sync not working

Problem: Google Contacts Sync not working. No error. It is not syncing since Feb 26, 2017. I noticed this probelm few days ago.   I tried all the following:   1. Clear cash and data of Contact Storage, Google Contact Service, People2. Remove/add Goog...

Screenshot_20170227-003952.png Screenshot_20170227-013813.png
tarekahf by I plan to stick around
  • 9920 Views
  • 8 replies
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Resolved! Android Reset

How do you do a backup and factory reset of an Android phone? My phone is constantly losing its charge and I was told in a Rogers store that it is a software problem and should be reset after backing up data. Can someone please tell me how to do this...

Timrpw01 by I've been here awhile
  • 4910 Views
  • 8 replies
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Resolved! Rogers HTC M8 Android security patch level Dec/2015

Hello, my Rogers locked HTC M8 is fully updated (latest Sense, Android 6,etc).  However the Android Security Patch level is showing Dec 2015.  All my other devices (Redmi Note 3 Pro, Nexus 9) show much more recent patch levels. Why is that and should...

sprung by I plan to stick around
  • 3213 Views
  • 4 replies
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Resolved! How to get back to old version of Android on samsung s 7?

My samsung galaxy St has swithed yesterday might to Android 7.0 and i do not like at all. The LCD display is so bright and damageable to eyes. How can i do to get back to the old version ?         ***Edited Labels***

eagbanzo17 by I've been around
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  • 1 replies
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Resolved! MF275R and battery status.

I have a new MF275R hub. It seems to work quite well except for one issue: the battery indicator always show 3 to 4% on ZTELink. Does anyone have a working battery indicator on either the web interface or an iOS device? If so, then I have a defective...

Henry1 by I've been here awhile
  • 10525 Views
  • 10 replies
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Resolved! G5 vs S7 Edge

Hello everyone. I was hoping i could get some opinions on what happened to me the other day.I went into a Rogers store to upgrade my phone. I went in with my heart set to get an s7 edge. Then the guy started saying he doesn't recommend it and that th...

Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

Hey everyone!!   I am happy to announce that Samsung this morning announced the Samsung Galaxy S7 & S7 Edge!. Both device's seem to have amazing specs! Including memory SD card slot, water resistant and more!!        1). Once Rogers has announce when...

Meowmix by I'm a trusted advisor
  • 140473 Views
  • 1055 replies
  • 6 likes

Resolved! Pixel - Tethering and IPv6

I have another question about the Pixel.  Does tethering provide an IPv6 address to tethered devices?  My Nexus 5 doesn't, but iPhones do.         ***Edited Labels***

JKnott by I'm a reliable contributor
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  • 1 replies
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Samsung Galaxy Note 7 Reservation numbers / Questions

Hey everyone!! Once again its the time of the year that Samsung announces their new Note line up. I am happy to announce that Samsung this afternoon announced the Samsung Galaxy Note 7!. The device seem to have amazing specs! Including memory SD card...

Meowmix by I'm a trusted advisor
  • 297800 Views
  • 3031 replies
  • 3 likes

Intel / Arris Puma 6 (Hitron CGN3XXX) progress

Good Day Ladies and Gentlemen,   Posted on the DSLReports site at 2:28 pm Mon 20 Feb, is the following post from Netdog, an Arris engineer:   Re: SB6190 Puma6 TCP/UDP Network Latency Issue Discussion Ok I have a new engineering build with some TCP/UD...

Datalink by Resident Expert
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  • 5 replies
  • 1 likes

4.5.8.27 ICMP Latency Reduction

One of the questions that arose out of the deployment of V4.5.8.27 to the test group of CGN3ACSMRs is "does it work?"  In a nutshell, yes.  But, to really appreciate the difference from before to after you would have to run an extended ping test to t...

17_29 Jun 2016 CGNM-3552 with 4.5.8.22 loaded ping to first node beyond modem 30 sec cycle  12 Hour Bottom chart .png Fri 23 Sept 2016   Latency to CMTS   CGNM-3552  V4.5.8.25 2_30 am to 2_30pm.png Fri 23 Sept 2016   Latency to CMTS   CGNM-3552  V4.5.8.25  2_30 am to 2_30pm no 2.png Fri 23 Sept 2016  All Day  Latency to CMTS   CGNM-3552  V4.5.8.25.png
Datalink by Resident Expert
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  • 13 replies
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Resolved! LG G4: WARNING - do NOT upgrade Android

I got my LG G4 at the beginning of July and have absolutely love it. It does everything that I need a phone to do and the removeable battery and expandable memory was a big factor in my selection.   The battery life was amazing: I don't play games on...

Resolved! Moto Z Nougat Bluetooth Issues

Ever since updating to Nougat, Bluetooth refuses to turn on. Tried starting in safe mode, factory reset doesn't help. I'm ready to toss it out the window!! Any suggestions?Thanks   ***Edited Labels***

JBC2005 by I've been here awhile
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  • 5 replies
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Resolved! Sony Xperia Z5 Premium Dual

I, unfortunately, purchased this dual-SIM card phone last year. The plan was to have different ringtones on each SIM card, one for business & one for friends. Nobody told me  that this capability disappeared with Android 6.0, for whatever reason.   N...

SonyDude by I've been here awhile
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  • 5 replies
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Resolved! Blackberry priv marshmallow update?

Just wondering if anyone has received the android 6.0 update for their Blackberry Priv? My new Rogers Priv is on 5.1.1 and the phone will not find a later update when I search. Yet the upgrade schedule on this website says that 6.0.1 is the currently...

Woodypower by I'm here a lot
  • 11183 Views
  • 29 replies
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Resolved! Where are the Stingray Music Videos

As discussed in the following link, the Stingray Music Videos used to be available on demand on my computer (incorrectly described as Galaxie, which has changed to Stingray).   http://communityforums.rogers.com/t5/forums/forumtopicpage/board-id/HowTo...

57 by Resident Expert
  • 11846 Views
  • 9 replies
  • 0 likes