Samsung Galaxy S8 / S8+ Reservation numbers / Questions

[Meowmix]

Hey everyone!!

Once again its the time of the year that Samsung announces their new Galaxy S line up. I am happy to announce that Samsung this morning announced the Samsung Galaxy S8 and S8+!. The device has a breathe taking new design which includes 88% screen ration, S8 is 5'7 inch screen and the S8+ is 6'2 inch screen, Fingerprint sensor on the back and new Snapdragon processor. Also comes in different colors and includes more features!! 



1). Once Rogers has announce when they will add the Samsung Galaxy S8 / S8+ to the reservation list & the day comes, sign into your My Rogers account - Click on the account you want to access ( Some have multiple accounts ) - click on your number ( if you have multiple numbers) - scroll down and click on Device Reservation. Click that & it will take you to the page. Once there you will need to pick which device you want and it wil,l show you a list which will include the Samsung Galaxy S8 / S8+ in Black and what other colors they may release it on. You also need to pick the store you want it to go too. Just to make it clear, reservations are for current Rogers wireless customers which have contracts with them. Rogers will put up the Pre order list for people that want to pre order the phone which have no wireless accounts with Rogers. Also just too add below is the meaning of the statues . The reservation list is different statues and numbers for all models / colors and groups ( Business, Consumer and pre orders have different line ups and numbers.)

- If your status is "OPEN", your reservation has been made and we are awaiting product from our supplier. At this time you can change your pick-up location, contact email address or cancel your reservation.
- If your status is "CANCELLED", your reservation has been cancelled and your reservation fee will be credited back to your account.
- If your status is "IN PROGRESS", we have begun the shipment process and you will not be able to edit or cancel your reservation any longer. The next email you will get will be the one that confirms shipment to the store you chose.
- If your status is "SHIPPED", your device has left our warehouse and is on its way to the store you chose. Keep in mind that you can NOT reserve a device via calling them or going to the store. It can ONLY happen if the reservation system is down but they will to reserve it via online. Plus if you reserve it via phone, you will NOT see your status or know what number you are VS reserving it online. The store can help you log into ur account and let u do it but there is no pre order list in store.


2). Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.


3). Also remember you are going to have to put down a $40 fee to reserve the device. Once it ships out, the $40 fee will be reversed back into your account. IF you want to cancel your reservation, that $40 will also be credit back to you. So either way you will get that $40 back. Also remember you may NOT be the first to get the phone if you have a high number or a low one. The Reservation system is made to have a device reserved for you as the stores will be sold out. If your reservation status still says “ OPEN” after launch & a store has a device in stock, you can still go in the store & get it. Then come back home & cancel the reservation online. If the status is “ IN PROGRESS” & you get a device via a store that have one for u, you have to wait until it ships out & then tell the store that u picked u do not want it. Do reemember the reservation number is CANADA - WIDE. This means if lets say you are #45 in line for the black one, you are #45 for that GB , color & model Canada wide. Also keep in mine you have to be the account holder in order to pick up the device at the store. No one else can. You can try adding a family member as Level on the account but some stores will decline it.


4) .For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues / confusen about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.

Let's make this thread the only thread for the devices please and if you guys have any questions, don't hesitate to ask me and I'll gladly be able to help 

EDIT - The phone is available in Midnight Black and Orchid Gray in Canada. Maple Gold, Tactic Silver and Coral Blue, along with Midnight Black and Orchid Gray colour variants will be available in the U.S. and other markets. 

So sadly we are only getting the Midnight Black and Orichrd Gray in Canada. Later on we will get the other colors hopefully. 

EDIT 2 - In Canada the S8 is set to start at $1,035 CAD with the S8+ costing $1,115. Carrier pricing is not avialable  at the moment. Soon it will be. 

EDIT 3 - April 21st is when the S8 / S8+ will be launched!

***Edited Labels***

[Mazeroni]

Hey Toph glad it's coming. What day did you order? Is it going to a store or ship to home?
Just trying to Gage where they are in relation to me. Thanks for the info and hope you enjoy the phone.

[Meowmix]

Hello @Toph

Glad to hear!

[Terraforce18]

Yay! Finally shipped. No longer will I have to stare at the In Progress status. Now I need to prepare my S7 Edge for trade in. Hope it arrives soon

[Meowmix]

Hello @Terraforce18

Sell your S7 edge Privately. You will get more then the $150 Rogers is offering unless their trade in program gives u around $500 for it which i doubt it will..

Anyways enjoy the device when it comes!

[Philbur]

Started enjoying my shiny new S8+.... Until it became clear that this device does not pair with my car!
This is a deal breaker unless I can resolve this. It discovers my 2007 BMW M6 and the pairing process works as usual until the two try to resolve the PIN handshake. I am given the "connecting to device failed message.

Anyone have a similar experience, and have you resolved it?

[comcry]

I got an update on my situation. If you want to call it an update. Last week this time I was number 7. A week later and I havent moved up at all. Still #7. 😳

[Meowmix]

Hello @Philbur

As for your issue. Have you Contacted Samsung or BMW to see if there is a issue internally?

Have you tried to do a soft reset and see if that helps?

[gogol]

Hello everyone! 

I just want to share my timeline. I pre-ordered the S8 Plus in black on April 18 to have it sent to my home and still nothing until now. I hope that it will be shipped out this week. 

[Meowmix]

Hello @gogol

You most likely will get it late this week or next week seeing how late u pre ordered compared to others that pre ordered / reserved from March 30th and kn.

[Philbur]

Hi.
Thanks for your input.
Yes. I have tried a few of the typical troubleshooting processes, but this issue seems to be solely on the side of the smartphone. My car has no issue pairing with other phones across the three types O have access to which are Galaxy 5/6...iPhone 5/6+...and Windows Phone 8.1/10.

While browsing for info online I noticed this issue is also rearing its ugly head on Pixel devices and Google has indicated it might be a Nugat problem. Samsung support has been unresponsive.

[Meowmix]

Hello @Philbur

Then I would contact Google and see what they say as the OS on the Samsung phone is from Google. Seems like Samsung doesn't know what's going on or hasn't received much about this.

Hmm

[ColinRaininger]

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@gogol wrote:

Hello everyone! 

I just want to share my timeline. I pre-ordered the S8 Plus in black on April 18 to have it sent to my home and still nothing until now. I hope that it will be shipped out this week. 

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I preordered and prepaid for mine on April 7 to be sent to my home and I haven't heard anything yet.

[Meowmix]

Hello @ColinRaininger

From my sources, it seems they will be shipping out more devices this week as they are expecting more from Samsung.. Now please note this can change as Samsung is responsible for the shipments to Rogers.

[Toph]

I ordered it on the 15th, and it's going to a store.

[Meowmix]

Hello @Toph

Not bad. Hopefully u get the Gear VR and controller.

[StevenSherwood]

Pre-ordered mine on the 18th of April and received shipping notification yesterday.  I am in Manitoba so I don't know if that has an effect compared to a big metropolitan area such as Toronto or Vancouver! Hope everyone gets the device soon! I am sitting here like an 8 year old on Christmas Eve waiting for jolley old saint Nicholas to show up! 

[DeanD]

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@StevenSherwood wrote:

Pre-ordered mine on the 18th of April and received shipping notification yesterday.  I am in Manitoba so I don't know if that has an effect compared to a big metropolitan area such as Toronto or Vancouver! Hope everyone gets the device soon! I am sitting here like an 8 year old on Christmas Eve waiting for jolley old saint Nicholas to show up! 

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@StevenSherwood did you order the 8 or the 8+?  That seems quite late for a pre-order to be shipping already.  Good for you.  I'm guessing you ordered the 8 and not the 8+.  Many of us who preordered long before that are still waiting for shipping notices.  I've not nothing so far on an 8+ ordered on the 11th.

[GibMcFragger]

Anyone who has received their device yet, how is it?

Mine is straight junk. My display is Salmon Pink, and when you crank the red adjustment down, the top and bottom edges (about the thickness of the status bar) stay pink.

I have had multiple random shutoffs (shuts off right in the middle of typing something), and it takes 20 seconds of the 3 button combo to get it to turn on again.

Today, after a good hour of usage, my battery still reads 100%.

I see Samsung's quality control hasn't improved since the Note 7 mess.

They are mailing me a replacement, but I contacted them again to see about switching to a G6. I'm kinda done with Samsung.

[gogol]

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@StevenSherwood wrote:

Pre-ordered mine on the 18th of April and received shipping notification yesterday.  I am in Manitoba so I don't know if that has an effect compared to a big metropolitan area such as Toronto or Vancouver! Hope everyone gets the device soon! I am sitting here like an 8 year old on Christmas Eve waiting for jolley old saint Nicholas to show up! 

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Hi @StevenSherwood,

That is great news and I hope you get yours today! I live in Toronto and still hoping that I will receive that most anticipated shipping notification this week. Thanks for your sharing your timeline. Enjoy your phone! 

[Meowmix]

Hello @GibMcFragger

Oh no! It's okay my first S8+ had scratches and seems like deep marks on the left side of the screen. So i had it replaced with the only S8+ in the stores on Monday.

Things do happen. Remember they are electronic systems. That can easily happen within the shipment but again it should be more detected I believe.

[GibMcFragger]

Lol yea, there are always a few that have issues, iPhone included.

Unfortunately, this pink display issue seems to be wide spread. Samsung is issuing a software update to help calibrate the red down, but it won't help most of them, as the pink is only SECTIONS of the display. Hopefully the replacement is better. It's a great phone other than that. The location of the fingerprint reader is really bad, but the lightning fast iris scanner makes up for it.

It's just funny that the biggest seller (the Infinity display) has issues out of the box. You'd think they'd check/calibrate them better at the factory, lol.