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Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a trusted advisor

Hey everyone!!Smiley Happy

Once again its the time of the year that Samsung announces their new Galaxy S line up. I am happy to announce that Samsung this morning announced the Samsung Galaxy S8 and S8+!. The device has a breathe taking new design which includes 88% screen ration, S8 is 5'7 inch screen and the S8+ is 6'2 inch screen, Fingerprint sensor on the back and new Snapdragon processor. Also comes in different colors and includes more features!! 



1). Once Rogers has announce when they will add the Samsung Galaxy S8 / S8+ to the reservation list & the day comes, sign into your My Rogers account - Click on the account you want to access ( Some have multiple accounts ) - click on your number ( if you have multiple numbers) - scroll down and click on Device Reservation. Click that & it will take you to the page. Once there you will need to pick which device you want and it wil,l show you a list which will include the Samsung Galaxy S8 / S8+ in Black and what other colors they may release it on. You also need to pick the store you want it to go too. Just to make it clear, reservations are for current Rogers wireless customers which have contracts with them. Rogers will put up the Pre order list for people that want to pre order the phone which have no wireless accounts with Rogers. Also just too add below is the meaning of the statues . The reservation list is different statues and numbers for all models / colors and groups ( Business, Consumer and pre orders have different line ups and numbers.)

- If your status is "OPEN", your reservation has been made and we are awaiting product from our supplier. At this time you can change your pick-up location, contact email address or cancel your reservation.
- If your status is "CANCELLED", your reservation has been cancelled and your reservation fee will be credited back to your account.
- If your status is "IN PROGRESS", we have begun the shipment process and you will not be able to edit or cancel your reservation any longer. The next email you will get will be the one that confirms shipment to the store you chose.
- If your status is "SHIPPED", your device has left our warehouse and is on its way to the store you chose. Keep in mind that you can NOT reserve a device via calling them or going to the store. It can ONLY happen if the reservation system is down but they will to reserve it via online. Plus if you reserve it via phone, you will NOT see your status or know what number you are VS reserving it online. The store can help you log into ur account and let u do it but there is no pre order list in store.


2). Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.


3). Also remember you are going to have to put down a $40 fee to reserve the device. Once it ships out, the $40 fee will be reversed back into your account. IF you want to cancel your reservation, that $40 will also be credit back to you. So either way you will get that $40 back. Also remember you may NOT be the first to get the phone if you have a high number or a low one. The Reservation system is made to have a device reserved for you as the stores will be sold out. If your reservation status still says “ OPEN” after launch & a store has a device in stock, you can still go in the store & get it. Then come back home & cancel the reservation online. If the status is “ IN PROGRESS” & you get a device via a store that have one for u, you have to wait until it ships out & then tell the store that u picked u do not want it. Do reemember the reservation number is CANADA - WIDE. This means if lets say you are #45 in line for the black one, you are #45 for that GB , color & model Canada wide. Also keep in mine you have to be the account holder in order to pick up the device at the store. No one else can. You can try adding a family member as Level on the account but some stores will decline it.


4) .For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues / confusen about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.

Let's make this thread the only thread for the devices please and if you guys have any questions, don't hesitate to ask me and I'll gladly be able to help Smiley Happy

 

 

EDIT - The phone is available in Midnight Black and Orchid Gray in Canada. Maple Gold, Tactic Silver and Coral Blue, along with Midnight Black and Orchid Gray colour variants will be available in the U.S. and other markets. 

 

So sadly we are only getting the Midnight Black and Orichrd Gray in Canada. Later on we will get the other colors hopefully. 

 

EDIT 2 - In Canada the S8 is set to start at $1,035 CAD with the S8+ costing $1,115. Carrier pricing is not avialable  at the moment. Soon it will be. 

 

EDIT 3 - April 21st is when the S8 / S8+ will be launched!

 

***Edited Labels***

2,931 REPLIES 2,931

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @adamacf20

Again it's not 100% on if u will get it or not. U might be lucky and get it but Samsung follows a protocol on their end.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Mazeroni
I plan to stick around
Well.... Another day, another disappointment. It would be nice if the customer purchase experience was better. More transparency, order status and tracking ect.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

RAwhite1987
I plan to stick around

@Mazeroni One can only hope. Personally this whole experience has turned me off Rogers. After the S8 I will likely go with Bell. 

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @Mazeroni

Yeah that is true however the reservation system does show u that status updates and such. The pre-orders with many carriers do not give status updates on the pre orders.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @RAwhite1987

Well if u ever pre order with Bell, it's the same thing. They do not offer updates on the pre orders until it ships out unfortunately. I know this as my cousin is still waiting for his black S8+ with ore order from Bell.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

RAwhite1987
I plan to stick around

@Meowmix wrote:
Hello @RAwhite1987

Well if u ever pre order with Bell, it's the same thing. They do not offer updates on the pre orders until it ships out unfortunately. I know this as my cousin is still waiting for his black S8+ with ore order from Bell.

@Meowmix

It is less about the pre-order than it is about the fact all the reps say different things while I still get hosed by Rogers. I only stayed with them this time because they have Roam like Home which is perfect for my trip in June. 

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @RAwhite1987

You will get that with all reps of all companies sadly though. They are doing the same over with Bell. Giving him different answers everytime he calls them. In the end, research the companies really closely and see.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

RAwhite1987
I plan to stick around

@Meowmix wrote:
Hello @RAwhite1987

You will get that with all reps of all companies sadly though. They are doing the same over with Bell. Giving him different answers everytime he calls them. In the end, research the companies really closely and see.

@Meowmix

All I know is after racking up a 30 thousand dollar phone bill Telus is off the table. 

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @RAwhite1987

Oh wow! That's insane lol.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

RAwhite1987
I plan to stick around

@Meowmix wrote:
Hello @RAwhite1987

Oh wow! That's insane lol.

@Meowmix Long story and a tad off topic but my ex-girlfriend called her husband in Cuba for hours on end direct from my phone. I only found out when I went to pay my bill and Telus gave me the bad news. 

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @RAwhite1987

Oh wow that sucks. Well forget about her, Telus and all!

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

DillonN
I plan to stick around

Anyone know how to check the status of the GearVR promotion? I did the registration before I picked up the phone and it said all I have to do is sign in once I got it and register. After getting my phone today and registering it I haven't gotten any emails regarding the GearVR

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @DillonN

There is no way to check it. The only way u will know is once u get a shipment email from UPS. Unfortunately calling or emailing Samsung won't be help as they won't see the status either.

I registered for the Gear VR and controller, then signed into my S8+ on Tuesday April 18th. Got a email yesterday from UPS that it's shipped. Got it this afternoon ( image is on the second last page). U never Recieved a confirmation email after that either

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

DillonN
I plan to stick around

Ah thanks, hopefully I did it right. Good to know that it only took a week and not the 6-8 weeks like the estimate said.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @DillonN

It will take that late if they do not have much in stock

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

kh29
I plan to stick around

hi at the end i decided to get the new one for s8 , i returned the wireless charger from the one  last year back to samsung

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @kh29

Thats good. I won't be as mine from last year ( Model number EP-NG930BBUGCA) works just fine with fast wireless charging and don't need to spend more money to make it charge a bit faster. Not worth it for me.. The style too ain't worth it ( the new one) as i like mine standing up like that.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

RAwhite1987
I plan to stick around

Shipped finally. 

Thank *insert colorful language* god. 


Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @RAwhite1987

Yay!!!!! 🙂

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Toph
I've been here awhile

It's finally shipped. Hopefully I'll get it tomorrow. 

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

RAwhite1987
I plan to stick around

Anyone got a bottle of Dom Perignon?