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Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a trusted advisor

Hey everyone!!Smiley Happy

Once again its the time of the year that Samsung announces their new Galaxy S line up. I am happy to announce that Samsung this morning announced the Samsung Galaxy S8 and S8+!. The device has a breathe taking new design which includes 88% screen ration, S8 is 5'7 inch screen and the S8+ is 6'2 inch screen, Fingerprint sensor on the back and new Snapdragon processor. Also comes in different colors and includes more features!! 



1). Once Rogers has announce when they will add the Samsung Galaxy S8 / S8+ to the reservation list & the day comes, sign into your My Rogers account - Click on the account you want to access ( Some have multiple accounts ) - click on your number ( if you have multiple numbers) - scroll down and click on Device Reservation. Click that & it will take you to the page. Once there you will need to pick which device you want and it wil,l show you a list which will include the Samsung Galaxy S8 / S8+ in Black and what other colors they may release it on. You also need to pick the store you want it to go too. Just to make it clear, reservations are for current Rogers wireless customers which have contracts with them. Rogers will put up the Pre order list for people that want to pre order the phone which have no wireless accounts with Rogers. Also just too add below is the meaning of the statues . The reservation list is different statues and numbers for all models / colors and groups ( Business, Consumer and pre orders have different line ups and numbers.)

- If your status is "OPEN", your reservation has been made and we are awaiting product from our supplier. At this time you can change your pick-up location, contact email address or cancel your reservation.
- If your status is "CANCELLED", your reservation has been cancelled and your reservation fee will be credited back to your account.
- If your status is "IN PROGRESS", we have begun the shipment process and you will not be able to edit or cancel your reservation any longer. The next email you will get will be the one that confirms shipment to the store you chose.
- If your status is "SHIPPED", your device has left our warehouse and is on its way to the store you chose. Keep in mind that you can NOT reserve a device via calling them or going to the store. It can ONLY happen if the reservation system is down but they will to reserve it via online. Plus if you reserve it via phone, you will NOT see your status or know what number you are VS reserving it online. The store can help you log into ur account and let u do it but there is no pre order list in store.


2). Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.


3). Also remember you are going to have to put down a $40 fee to reserve the device. Once it ships out, the $40 fee will be reversed back into your account. IF you want to cancel your reservation, that $40 will also be credit back to you. So either way you will get that $40 back. Also remember you may NOT be the first to get the phone if you have a high number or a low one. The Reservation system is made to have a device reserved for you as the stores will be sold out. If your reservation status still says “ OPEN” after launch & a store has a device in stock, you can still go in the store & get it. Then come back home & cancel the reservation online. If the status is “ IN PROGRESS” & you get a device via a store that have one for u, you have to wait until it ships out & then tell the store that u picked u do not want it. Do reemember the reservation number is CANADA - WIDE. This means if lets say you are #45 in line for the black one, you are #45 for that GB , color & model Canada wide. Also keep in mine you have to be the account holder in order to pick up the device at the store. No one else can. You can try adding a family member as Level on the account but some stores will decline it.


4) .For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues / confusen about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.

Let's make this thread the only thread for the devices please and if you guys have any questions, don't hesitate to ask me and I'll gladly be able to help Smiley Happy

 

 

EDIT - The phone is available in Midnight Black and Orchid Gray in Canada. Maple Gold, Tactic Silver and Coral Blue, along with Midnight Black and Orchid Gray colour variants will be available in the U.S. and other markets. 

 

So sadly we are only getting the Midnight Black and Orichrd Gray in Canada. Later on we will get the other colors hopefully. 

 

EDIT 2 - In Canada the S8 is set to start at $1,035 CAD with the S8+ costing $1,115. Carrier pricing is not avialable  at the moment. Soon it will be. 

 

EDIT 3 - April 21st is when the S8 / S8+ will be launched!

 

***Edited Labels***

2,931 REPLIES 2,931

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @liyaguangca1

Do remember as i said. It's not guaranteed u will get it at launch. Most likely they are waiting for the third batch to come in and start moving them out

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

@Meowmix Thanks!

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @ynwa96

You are welcome! 🙂

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

liyaguangca1
I plan to stick around
but the third batch is coming up next week, am i still available for the free VR?

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @liyaguangca1

Yes u are.. You have until May 30th to log into ur Samsung account on the device

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Toph
I've been here awhile

My Status is  "IN PROGRESS" is there a chance I can still get mine today?

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @Toph


Sadly no. Most likely get it Monday or Tuesday the latest. They need to ship them out to the stores first.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

liyaguangca1
I plan to stick around

Just called rogers for more info. The customer rep told me my phone is in ready to ship status, just waiting for the courier for pick it up and delievery.  When UPS or Canada Post is gonna pick it up? by end of the day or the next day?

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @liyaguangca1

Its the same information I posted here. They have no access to the warehouse or know else more about ur reservation.

It all depends when UPS picks them up. It could be tonight or Monday.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

liyaguangca1
I plan to stick around
UPS works on Saturday right? Any chances they can pick up tomorrow maybe?

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Quanly
I've been here awhile

@BrentA1 wrote:

My business order (1st spot) finally changed to Order In Progress (Activation) for my S8+ Gray!


Im #8 (business) for an S8+ OG in Calgary. I was just able to see my status on rogersdirect yesterday. My status changed to Order in Progress (Activation) this morning as well. No emails or texts yet. Im expecting it will be here Monday.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

MrNineties
I plan to stick around

Toronto. ON, did the Pay Now Ship Faster reservation on April 5th and just an hour ago today received my device. Figured that could be relevent to someone. Didn't receive ANY communication until the 20th though. 9pm I saw the IMEI changed and I got a shipping email, from UPS.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Sigmahill
I plan to stick around

@MrNineties did your tracking show it on vehicle?  Mine still says scheduled today but the last update was around 1:00am in Concord.

 

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @Sigmahill

UPS Is always late on updating their site sadly. It's a know issue with them

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @RAwhite1987

I'm at Scarborough Town center waiting in line to meet Roberto Alomar!! I'm wearing a leafs jersey but have my Jay's hoodie to have him sign that! Lol

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

RAwhite1987
I plan to stick around
@Meowmix I am at Sherway and just missed him. Ah well

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Sigmahill
I plan to stick around

Hey @Meowmix

 

True...but it normally says on Truck at least.  *shrugs*  If it gets here before I head home for the day it gets here...failing that its Monday.  Not the end of the world either way.

 

Ironically enough they just updated my Note 5 to Nougat.  It ALMOST makes me regret taking the plunge on the S8+

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @RAwhite1987

I have maybe 6 people in front of me and about 26 others behind me lol.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

wpd1
I plan to stick around
@Sigmahill

ROGERS just put out the Note 5 7.0 UPDATE?

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Sigmahill
I plan to stick around
@wpd1

Yeah. I randomly checked for an update yesterday and it was there. A quick search of Mobiles trip confirmed it came out late on the 19th. Really sweet too.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

wpd1
I plan to stick around
It's not even on Rogers update schedule. What's the point of having an update schedule if it doesn't mean anything? Oh well, I just may keep the Note 5 then and return the S8+.