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Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a trusted advisor

Hey everyone!!Smiley Happy

Once again its the time of the year that Samsung announces their new Galaxy S line up. I am happy to announce that Samsung this morning announced the Samsung Galaxy S8 and S8+!. The device has a breathe taking new design which includes 88% screen ration, S8 is 5'7 inch screen and the S8+ is 6'2 inch screen, Fingerprint sensor on the back and new Snapdragon processor. Also comes in different colors and includes more features!! 



1). Once Rogers has announce when they will add the Samsung Galaxy S8 / S8+ to the reservation list & the day comes, sign into your My Rogers account - Click on the account you want to access ( Some have multiple accounts ) - click on your number ( if you have multiple numbers) - scroll down and click on Device Reservation. Click that & it will take you to the page. Once there you will need to pick which device you want and it wil,l show you a list which will include the Samsung Galaxy S8 / S8+ in Black and what other colors they may release it on. You also need to pick the store you want it to go too. Just to make it clear, reservations are for current Rogers wireless customers which have contracts with them. Rogers will put up the Pre order list for people that want to pre order the phone which have no wireless accounts with Rogers. Also just too add below is the meaning of the statues . The reservation list is different statues and numbers for all models / colors and groups ( Business, Consumer and pre orders have different line ups and numbers.)

- If your status is "OPEN", your reservation has been made and we are awaiting product from our supplier. At this time you can change your pick-up location, contact email address or cancel your reservation.
- If your status is "CANCELLED", your reservation has been cancelled and your reservation fee will be credited back to your account.
- If your status is "IN PROGRESS", we have begun the shipment process and you will not be able to edit or cancel your reservation any longer. The next email you will get will be the one that confirms shipment to the store you chose.
- If your status is "SHIPPED", your device has left our warehouse and is on its way to the store you chose. Keep in mind that you can NOT reserve a device via calling them or going to the store. It can ONLY happen if the reservation system is down but they will to reserve it via online. Plus if you reserve it via phone, you will NOT see your status or know what number you are VS reserving it online. The store can help you log into ur account and let u do it but there is no pre order list in store.


2). Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.


3). Also remember you are going to have to put down a $40 fee to reserve the device. Once it ships out, the $40 fee will be reversed back into your account. IF you want to cancel your reservation, that $40 will also be credit back to you. So either way you will get that $40 back. Also remember you may NOT be the first to get the phone if you have a high number or a low one. The Reservation system is made to have a device reserved for you as the stores will be sold out. If your reservation status still says “ OPEN” after launch & a store has a device in stock, you can still go in the store & get it. Then come back home & cancel the reservation online. If the status is “ IN PROGRESS” & you get a device via a store that have one for u, you have to wait until it ships out & then tell the store that u picked u do not want it. Do reemember the reservation number is CANADA - WIDE. This means if lets say you are #45 in line for the black one, you are #45 for that GB , color & model Canada wide. Also keep in mine you have to be the account holder in order to pick up the device at the store. No one else can. You can try adding a family member as Level on the account but some stores will decline it.


4) .For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues / confusen about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.

Let's make this thread the only thread for the devices please and if you guys have any questions, don't hesitate to ask me and I'll gladly be able to help Smiley Happy

 

 

EDIT - The phone is available in Midnight Black and Orchid Gray in Canada. Maple Gold, Tactic Silver and Coral Blue, along with Midnight Black and Orchid Gray colour variants will be available in the U.S. and other markets. 

 

So sadly we are only getting the Midnight Black and Orichrd Gray in Canada. Later on we will get the other colors hopefully. 

 

EDIT 2 - In Canada the S8 is set to start at $1,035 CAD with the S8+ costing $1,115. Carrier pricing is not avialable  at the moment. Soon it will be. 

 

EDIT 3 - April 21st is when the S8 / S8+ will be launched!

 

***Edited Labels***

2,931 REPLIES 2,931

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

comcry
I plan to stick around
They should be obligated to give the customer grew price they post. It's there mistake.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @comcry

If the customers takes a screenshot of it and can provide it to them then yes but the store can NOT change the price. Only calling in can. Reason being is that the stores can not give credits or change pricing that the system is showing other then trade ins and such. If there is a error on the site and the user can show it to the manager, then they will credit the difference on the next month's invoice.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

clr416
I plan to stick around

Are the updates forced when you get your phone? Or are they optional. I'd vey much like to remap the bixby button and would be ok without these updates for the time being.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @clr416

Its forced update. You can't ignore it.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Jk1m
I plan to stick around
Hi, I've completed the pre-order for my Galaxy S8 plus on April 16th to have it delivered to my house but still have not received any confirmation email or shipment of the device. Can someone tell me if I have to wait a long time? If so, can I just walk into the Rogers store and pick it up there? Thanks in advance.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

RAwhite1987
I plan to stick around
@Jk1m

Did you preorder the phone on April 16? If that's the case you will be waiting awhile for the phone.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @Jk1m

If you pre ordered that late, then of course you will wait a bit longer. If u get it at the store, I am Warning u that u may not get the pre order bonus.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Jk1m
I plan to stick around
Yes, I preordered the phone on April 16th. If that's the case, can I just go to the Rogers store today and pick it up? The official launch date is today so I prefer to pick it up and cancel the delivery if possible. Thanks for the reply.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Jk1m
I plan to stick around
I understand, do you know if there's a possibility of receiving it early next week? What's the reason why I wouldn't get the bonus gift if I pick it up at the store? I already registered for it on the Samsung website. Thanks for the reply!

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @Jk1m

When speaking to my source within Samsung he told me that when carriers put devices aside for pre orders, the IMEI number ate recorded and sent to Samsung. So that way Samsung knows which device was pre ordered and which one was not. Now some cases have been which some were able to get their pre orders still ( last year) but only a small few. Now this can change but it's a warning.

Just making it clear if u go to the store and pick one up from the store stock and u do not get a Gear VR, no one can be blamed. It's a chance u have to take.

So if u want to take that chance, go ahead and see. Hopefully u get it but just keep this in mind.

As for the device. The third batch will come either Monday or Tuesday as i was told.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Jk1m
I plan to stick around
Thank you for the detailed explanation Meomix. I will then wait for the device instead. Would you be able to tell me how many batches there are?

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @Jk1m

It could be many. 2 batches have already come and been shipped out to the ones that ordered when the pre orders and reservations system went live.

There is no. Definite the as it all depends on how many Samsung sends to Rogers.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

BrentA1
I'm here a lot

My business order (1st spot) finally changed to Order In Progress (Activation) for my S8+ Gray!

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @BrentA1

Yay!!! Glad to see that! 🙂

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

clr416
I plan to stick around

wow good news, I talked to a rep at my local roger store and he said he's willing to sell me his pre order today so that I can qualify for the bonuses. 

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Miralles
I've been here awhile
Apologies, my post was worded poorly. I have gotten a shipping confirmation but I have yet to receive a call that I can go pick it up. So I was wondering if by tomorrow I don't get the pick up notification if I'm entitled to some compensation.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

ynwa96
I'm here a lot

Hi @Meowmix  Thanks for all of your help in this thread! Received my phone today - this thing is gorgeous!!

 

2 questions for you -

 

1) I haven’t received confirmation for the VR but I did sign up when I first pre-ordered the phone, and I did sign in to my Samsung account when setting up the phone. Anything else that I need to do?

 

2) How to get the free 6 months of Netflix?

 

Thanks again!!

 

 

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @ynwa96

You won't get a confirmation email. Samsung will ship it once they do and then u get the email.

U will get a Text from Rogers within the next 5 days with link to do it

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @Miralles

No u are not.. U wont get any compesation for that. U can call them and ask them to go pick it up. Sometimes the reps are busy or misplaced it.. The reservation system does not give u a compesation if u fail to pick it up as u never payed for it or if the rep put it somewhere else. So unfortunately no..

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

liyaguangca1
I plan to stick around

I ordered on the april 12th and today is the launch date, I still haven't get emails about the shipping or anything regards to this.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

cherriena
I've been here awhile

How and where is everyone checking their "queue" numbers? (i.e. #294 of 297, etc)

 

The only way for me to check is to log into rogers.com and check to see if the IMEI changes.. And hasn't so far...

 

I did the "pay now" or pay in advance option and my CC has been charged.

 

Thanks,