Samsung Galaxy S8 / S8+ Reservation numbers / Questions

[Meowmix]

Hey everyone!!

Once again its the time of the year that Samsung announces their new Galaxy S line up. I am happy to announce that Samsung this morning announced the Samsung Galaxy S8 and S8+!. The device has a breathe taking new design which includes 88% screen ration, S8 is 5'7 inch screen and the S8+ is 6'2 inch screen, Fingerprint sensor on the back and new Snapdragon processor. Also comes in different colors and includes more features!! 



1). Once Rogers has announce when they will add the Samsung Galaxy S8 / S8+ to the reservation list & the day comes, sign into your My Rogers account - Click on the account you want to access ( Some have multiple accounts ) - click on your number ( if you have multiple numbers) - scroll down and click on Device Reservation. Click that & it will take you to the page. Once there you will need to pick which device you want and it wil,l show you a list which will include the Samsung Galaxy S8 / S8+ in Black and what other colors they may release it on. You also need to pick the store you want it to go too. Just to make it clear, reservations are for current Rogers wireless customers which have contracts with them. Rogers will put up the Pre order list for people that want to pre order the phone which have no wireless accounts with Rogers. Also just too add below is the meaning of the statues . The reservation list is different statues and numbers for all models / colors and groups ( Business, Consumer and pre orders have different line ups and numbers.)

- If your status is "OPEN", your reservation has been made and we are awaiting product from our supplier. At this time you can change your pick-up location, contact email address or cancel your reservation.
- If your status is "CANCELLED", your reservation has been cancelled and your reservation fee will be credited back to your account.
- If your status is "IN PROGRESS", we have begun the shipment process and you will not be able to edit or cancel your reservation any longer. The next email you will get will be the one that confirms shipment to the store you chose.
- If your status is "SHIPPED", your device has left our warehouse and is on its way to the store you chose. Keep in mind that you can NOT reserve a device via calling them or going to the store. It can ONLY happen if the reservation system is down but they will to reserve it via online. Plus if you reserve it via phone, you will NOT see your status or know what number you are VS reserving it online. The store can help you log into ur account and let u do it but there is no pre order list in store.


2). Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.


3). Also remember you are going to have to put down a $40 fee to reserve the device. Once it ships out, the $40 fee will be reversed back into your account. IF you want to cancel your reservation, that $40 will also be credit back to you. So either way you will get that $40 back. Also remember you may NOT be the first to get the phone if you have a high number or a low one. The Reservation system is made to have a device reserved for you as the stores will be sold out. If your reservation status still says “ OPEN” after launch & a store has a device in stock, you can still go in the store & get it. Then come back home & cancel the reservation online. If the status is “ IN PROGRESS” & you get a device via a store that have one for u, you have to wait until it ships out & then tell the store that u picked u do not want it. Do reemember the reservation number is CANADA - WIDE. This means if lets say you are #45 in line for the black one, you are #45 for that GB , color & model Canada wide. Also keep in mine you have to be the account holder in order to pick up the device at the store. No one else can. You can try adding a family member as Level on the account but some stores will decline it.


4) .For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues / confusen about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.

Let's make this thread the only thread for the devices please and if you guys have any questions, don't hesitate to ask me and I'll gladly be able to help 

EDIT - The phone is available in Midnight Black and Orchid Gray in Canada. Maple Gold, Tactic Silver and Coral Blue, along with Midnight Black and Orchid Gray colour variants will be available in the U.S. and other markets. 

So sadly we are only getting the Midnight Black and Orichrd Gray in Canada. Later on we will get the other colors hopefully. 

EDIT 2 - In Canada the S8 is set to start at $1,035 CAD with the S8+ costing $1,115. Carrier pricing is not avialable  at the moment. Soon it will be. 

EDIT 3 - April 21st is when the S8 / S8+ will be launched!

***Edited Labels***

[Meowmix]

Hello @clr416

Well tomorrow and Sunday they are closed ( tomorrow is a holiday and Sunday is Easter) so the only time the will get shipments in would be either today or Saturday if lucky. So at this point I don't think so unless they have then in the warehouse and yet checked them..

If Samsung hasn't sent them much, it would make sense as my buddie Bell pre order is showing a pushed date to Thursday delivery now.

[Meowmix]

Hello @deeana_n

Oh believe I know! Knowing that it's sitting in the store waiting is making us more nervous lol. I wish i could play with it and hold it haha.

[gaidin58]

Nope, and I pre-ordered Apr 1.

[Mr-Panigale]

@Meowmix That is not good news at all. Come on Rogers, make a miracle happen ahah.

[Meowmix]

Hello @Mr-Panigale

I hope they do! 🙂

[SwordFish99]

If they didn't have any Grey S8+ phones they shouldn't have put us at In Progress and they shouldn't have billed my account $40. At #11, I should receive one in the first batch so this is wierd, not that I expect anything else from Rogers.

[Meowmix]

Hello @SwordFish99

No one said they didn't receive any. Again as i said. They have tonight and Monday to ship them out. Patience is the key here. It might be that they have them but yet shipped them out until today. It could be that the system didn't update but the phones have shipped. Anything is possible at the moment

Also if you read the FAQ of the reservation correctly, to reserve any device, u must put a $40 deposit. It has nothing to do with the status. That's it works.

I know u want to get ur device on the 17th and I do hope u do as well!. Hopefuly the system has changed and ships out tonight for u

[Mickey204]

I'm on the business side, and preordered the first morning the first day they were available. (I tried preordering the day of the launch event, but no go)

I'm #4 for an Orchid grey S8+

Mine is still stated as "in progress"

The business side is different than the personal side, however I'll be the first on the business side for the Orchid grey, so I'll keep everyone aprised. Even if they have low stock of grey, I should get mine.

[RAwhite1987]

I hate to say it @Meowmix but it is likely they have hit a brick wall in terms of deliveries thanks to Samsung.

By my estimate anyone who ordered the Grey S8+ like I did will be waiting awhile. It has been over a week and still no supply.

[Meowmix]

Hello @Mickey204

I do hope u get urs on Monday but I highly doubt it unless they fixed all the issues with the business and corporate customers reservations. I have seen MANY get theirs weeks later.

[kh29]

i called bell and my galaxy s8 black is order processing and the lady said will shipped out april 21 and pre-order on small business sales

iam going to get on april 21 or week after the april 21

[Meowmix]

Hello @RAwhite1987

Most likely and I hate to say that as well. No one can blame Rogers on that though. It's a huge blame on Samsung of that's true.

[RAwhite1987]

Exactly @Meowmix . There was talk of potential supply issues with the Snapdragon chips prior to launch. That could be the reason for the backlog.

I'm glad I'm now 100.

[Meowmix]

Hello @kh29

Unfortunately I can't say much as this is a Rogers forum they have their own shipping times.

[Meowmix]

Hello @RAwhite1987

I remember reading that as well. If anything everyone should blame Snapdragon and Samsung.

[johentie]

the thing about being a Business customer is that if you no longer need a business account and want to switch back to the consumer side Rogers treats you like a brand new customer! they will not give you ANY retention offers, plans, or even try to help you! 

i;ve been with Rogers for 17 years and all they had to offer me was in market pricing, with no promotions or anything... 

looks like i am stuck on the business side forever! which SUCKSSS cause i pre order every device

[sgupta]

Everyone is to antsy about getting the phone, as am I. 

Lets talk about accessories.

I was looking into the wireless chargers.

Any thoughts?

1. There is the new Samsung Fast Charger. It looks like my wifes compact.

http://www.samsung.com/ca/smartphones/galaxy-s8/accessories/

2. There is the only Samsung Fast Charger (Amazon.ca)

https://www.amazon.ca/Genuine-Samsung-Wireless-Charging-EP-NG930BBEGWW/dp/B01BSOPVDM/ref=sr_1_1?ie=U...

3. There is the Danforce wireless charger (Amazon.com, not on the canadian Amazon)

https://www.amazon.com/Generation-Wireless-Charging-DanForce-Charger/dp/B01H2X10SI/ref=sr_1_2?ie=UTF...

[Meowmix]

Hello @sgupta

I have the Spigen Rugged Armor case and Neo Hybrid case and also the last year's Fast wireless charging stand up pod. Also buying the LED view case

I have around 4 Type C cables and 3 Fast charging adapters

[johentie]

for those buying extra USB C cables make sure that you buy proper ones... there are various versions of USB C cables out there... if you do not buy proper cables (i.e. mostly the CHEAP ones) you will risk ruining your amazing S8/S8+

[Mickey204]

To be honest, you'll see far better customer service on the business side, and if you have issues with your device like a dead pixel, with the business side they'll be more likely to help you.

We also get our devices shipped to us with everything ready to go. Which is a luxury if you think about it. 

Consider yourself fortunate they don't boot you from the dark side since you no longer need business services lol

@Meowmix - I could care less when the device ships, after my S6 Edge broke I've forced myself to use my old iphone 4S until the S8 came out. I've stuck through it with this Brick of an iPhone for 3 months now, what's another week or 2!

I simply want to give any help I can to other people who pre-ordered the S8+ in Orchid Grey, as I will be the first on the business side to get one, and if there happened to be a "shortage" as some are saying, at least they'll know by how long I'm delayed haha.

[Meowmix]

Hello @johentie

That is correct! I bought the Samsung ones last year when I had my Note 7