Samsung Galaxy S8 / S8+ Reservation numbers / Questions

[Meowmix]

Hey everyone!!

Once again its the time of the year that Samsung announces their new Galaxy S line up. I am happy to announce that Samsung this morning announced the Samsung Galaxy S8 and S8+!. The device has a breathe taking new design which includes 88% screen ration, S8 is 5'7 inch screen and the S8+ is 6'2 inch screen, Fingerprint sensor on the back and new Snapdragon processor. Also comes in different colors and includes more features!! 



1). Once Rogers has announce when they will add the Samsung Galaxy S8 / S8+ to the reservation list & the day comes, sign into your My Rogers account - Click on the account you want to access ( Some have multiple accounts ) - click on your number ( if you have multiple numbers) - scroll down and click on Device Reservation. Click that & it will take you to the page. Once there you will need to pick which device you want and it wil,l show you a list which will include the Samsung Galaxy S8 / S8+ in Black and what other colors they may release it on. You also need to pick the store you want it to go too. Just to make it clear, reservations are for current Rogers wireless customers which have contracts with them. Rogers will put up the Pre order list for people that want to pre order the phone which have no wireless accounts with Rogers. Also just too add below is the meaning of the statues . The reservation list is different statues and numbers for all models / colors and groups ( Business, Consumer and pre orders have different line ups and numbers.)

- If your status is "OPEN", your reservation has been made and we are awaiting product from our supplier. At this time you can change your pick-up location, contact email address or cancel your reservation.
- If your status is "CANCELLED", your reservation has been cancelled and your reservation fee will be credited back to your account.
- If your status is "IN PROGRESS", we have begun the shipment process and you will not be able to edit or cancel your reservation any longer. The next email you will get will be the one that confirms shipment to the store you chose.
- If your status is "SHIPPED", your device has left our warehouse and is on its way to the store you chose. Keep in mind that you can NOT reserve a device via calling them or going to the store. It can ONLY happen if the reservation system is down but they will to reserve it via online. Plus if you reserve it via phone, you will NOT see your status or know what number you are VS reserving it online. The store can help you log into ur account and let u do it but there is no pre order list in store.


2). Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.


3). Also remember you are going to have to put down a $40 fee to reserve the device. Once it ships out, the $40 fee will be reversed back into your account. IF you want to cancel your reservation, that $40 will also be credit back to you. So either way you will get that $40 back. Also remember you may NOT be the first to get the phone if you have a high number or a low one. The Reservation system is made to have a device reserved for you as the stores will be sold out. If your reservation status still says “ OPEN” after launch & a store has a device in stock, you can still go in the store & get it. Then come back home & cancel the reservation online. If the status is “ IN PROGRESS” & you get a device via a store that have one for u, you have to wait until it ships out & then tell the store that u picked u do not want it. Do reemember the reservation number is CANADA - WIDE. This means if lets say you are #45 in line for the black one, you are #45 for that GB , color & model Canada wide. Also keep in mine you have to be the account holder in order to pick up the device at the store. No one else can. You can try adding a family member as Level on the account but some stores will decline it.


4) .For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues / confusen about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.

Let's make this thread the only thread for the devices please and if you guys have any questions, don't hesitate to ask me and I'll gladly be able to help 

EDIT - The phone is available in Midnight Black and Orchid Gray in Canada. Maple Gold, Tactic Silver and Coral Blue, along with Midnight Black and Orchid Gray colour variants will be available in the U.S. and other markets. 

So sadly we are only getting the Midnight Black and Orichrd Gray in Canada. Later on we will get the other colors hopefully. 

EDIT 2 - In Canada the S8 is set to start at $1,035 CAD with the S8+ costing $1,115. Carrier pricing is not avialable  at the moment. Soon it will be. 

EDIT 3 - April 21st is when the S8 / S8+ will be launched!

***Edited Labels***

[RAwhite1987]

But @Meowmix surprises and the resulting in freak out at the reps is sooooooooooo much fun 

[Meowmix]

Hello @RAwhite1987

Some reps don't deserve it but some do 😉 lmao!

[Asdfg512]

Hi I live in winnipeg and I got an email it has been shipped 1 hour ago. Is it possible to get it on the 17th?

[Meowmix]

Hello @Asdfg512

Indeed it will! Most of the times the reservation phones get sent with express shipping or expedited shipping.. So u will get it Monday! 🙂

[Asdfg512]

Ah okay sounds good. Thank you!

[Meowmix]

Hello @Asdfg512

You are welcome 🙂 🙂

[sabesh]

@SwordFish99

I'm #4 for Orchid Grey and have no shipping notice - still "In progress". I spoke with someone who works for a Bell distributer - They've got black units from Samsung, no Orchid Grey units as yet. I'm thinking that the Grey is in short supply and will be delayed a bit. Works out for me as I won't be free to pick it up until the 21st anyways, lol.

[Gurneet]

Still patiently waiting. Anyone who has their device shipping to their house receive confirmation?

[Meowmix]

Hello @sabesh

Its a issue worldwide. Someone that I know within Verizon said the same thing. They got so many blacks but the Orchard Gray wasn't shipped out or if they got, it was a small amount and are told to keep those and send them out on time... I think Rogers is doing the same.. The ones IN PROGRESS will ship out tomorrow if not Monday then. I wonder why Samsung is having a hard time selling the Orchard Gray

[Meowmix]

Hello @Gurneet

It doesn't seem like they have. Remember they can send them out tomorrow and or Monday for Tuesday delivery. There isn't a statues to show what they are doing ( like in open or in progress status.

[italianfitguy]

Im #12 for the grey 8+, still in progress 😞

[Meowmix]

Hello @italianfitguy

I sure hope they ship them out tomorrow! The only thing I can think of is if they rushed ship hem and didn't change the status on the page. Might have happened but we shall see.

[Gurneet]

@Meowmix I think it might take longer for me since they have to send all the paperwork for the new line and the sim card.

[Meowmix]

Hello @Gurneet

Maybe as that is true but even then they should have the sim card activated, added in the box with all paperwork done.

I do hope u get it next week!

[wkramses]

Just got my email about two hours ago. I reserved my black S8+ and started off at number 400 roughly

[A_Visitor]

That's odd. I was #8 for the grey S8 (not plus) and it was shipped on Tuesday. 

[kavkaz]

within an hour of go live. number 28 on s8+ black

[clr416]

Open, number 54 on black s8. Is it safe to say that i probably won't be able to get it on Monday?

[Sevael]

Rogers really needs to get their act together.

When the pre-orders went live on the morning of the 30th, the website gave the option to reserve the phone or pay now and receive the phone sooner.  I was ready to pay right then and there, so I chose the option to get the phone sooner.  The upgrade process said that it completed successfully, but nothing ever came up asking for credit card info or for me to make a payment.  I just assumed it would work out over the following couple weeks before the phones shipped out.

Flash forward to now and those who chose the supposed 'slow' option are getting their phones on the 17th, and mine still hasn't shipped out yet.  I haven't even been charged for the phone yet.  Even if the phone shipped out today (Thursday), I wouldn't receive it until Tuesday because Friday is a holiday.  That means that no matter what, I will be receiving the phone AFTER everyone who opted OUT of the get-it-sooner option.

My nephew was unaware that you now have to pay for the phone when doing the upgrade in-store.  Since he didn't want to pay right away, he opted out of the get-it-sooner option when he pre-ordered the phone on the Rogers website.  Despite that, he will still be paying for and receiving the phone on Monday, whereas I, who opted to pay now and get it sooner, still haven't been able to pay for the phone and will be getting it later than him.  Come on, Rogers, get your act together!

Well, lesson learned.  Next time I won't waste time trying to do an upgrade online.  I will simply reserve a phone for in-store pickup and actually get it sooner.

[Meowmix]

Hello @A_Visitor

Could be they got some gray devices and some shipped and some didn't.

[deeana_n]

This is soooo annoying! Knowing that our phones are in store and just can't pick them up - they should've sent all the shipping messages on Friday so we wouldn't know 😄 with that said, I'm excited for Monday and scared at the same time. I spent so many hours trying to sort out the issues with my account... short story (and not even all the mishaps), I had a reservation made, trying to get it for the price that was listed on my website (which apparently wasn't the usual price, I had some offer listed for my account) the rep made me cancel the reservation as she would fix it for me and order it for the right price, upgraded my plan (it was changed by some rep in Nov and I wasn't even aware), then I couldn't order it online (with a new rep and her manager on the phone), they finally reserved the device in store as they're unable to pay and ship faster (I even gave them access to my username and password and they accessed my phone directly). Final resolution and now I'm scared to go in on Monday, I demanded them that, given the trouble that they've put me through for the past 3 years (I should have had a 30% corporate discount for 3 years now) that I will pick up my phone in store but with the offers that I had available to me and they promised they will give me - including crediting me back for the $20 activation fee, $100 visa paid as a credit and getting the phone for the lowest plan that I could see on my rogers. I don't know how this is going to work out as the person who was on the phone with me for 4 hours and promised she'd call me back never did.... I might not end up getting my phone on Monday as I might end up switching to anyone else.... ugh 🙂 Sorry for the rant 🙂 there's so.mucb built up!!!