Telegram doesn’t send sms activation code

[babyti]

I recently switch plan and phone with you guys but when I’m log in to my telegram account, I don’t receive any activation sms code, I tried everything and it’s been 4 months now

[RogersJo]

Good Day @babyti! 😊

We're sorry to hear about the issue you've been encountering. Yikes! 4 months is quite some time. I just have a few questions for you in hopes of getting this ironed out: 

Have you checked your Network Connectivity? Are you connected to an internet connection when requesting the verification code?

Have you tried to request to receive the code via phone call?

Have you tried to delete the app and re-install?

To my understanding, if you are using a phone app, Telegram will send you an SMS code, if you are using a desktop app or browser, it will not send you a verification code. Are you able to log into your account via the desktop app or the browser?

Looking forward to hearing from you,

RogersJo 
 

[Jenbroo]

I have been trying to get onto the Telegram app for the past few weeks. It says it sends an activation code, but it has not come through. I have uninstalled, reinstalled, and I have written to them (still waiting for a response ). Is there something wrong with the Rogers side of this, that could be preventing the activation code from coming through. I can not sign up via my computer and there is no phone support through Telegram.

[LordDrakkon]

What messaging app are you using? If it's iMessage. Do you have it up to date as well as your iPhone? If Android. Have you tried using another messaging app, like Google Messages, to see if that solves the issue?