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Rogers Account Ineligible for Cellular on Apple Watch

oliviaduke
I've been here awhile

Hello,

I've been trying to set up the cellular on my Apple Watch via the Watch app, and it continues to say "Your Rogers account is no eligible to enable cellular on your Apple Watch. Contact Rogers". I have been trying to work with Rogers (in-store, tech support, Twitter/backend) since September to rectify the issue, and have had no success. I've paired/repaired, restored to factory settings on both the Watch and iPhone, reset network settings, and so on. Even purchased a new Watch thinking that it was the issue. 

 

Has anyone else experienced this type of issue? If so, any suggested solutions? 

 

I've spoken to Apple already to ensure there's no issue on their end with either the iPhone or Watch, and that has been cleared. 

 

 

 

***Edited Labels***

 

8 REPLIES 8

Re: Rogers Account Ineligible for Cellular on Apple Watch

RogersMoin
Moderator
Moderator

Hello, @oliviaduke.

 

Welcome to our Community, and thank you for your post. Adding an Apple Watch to your mobile plan is a straightforward process; disappointing, it's been troublesome for you.

 

The plans that are not eligible are Small business plans and Share Everything for business plans & Consumer plans with the My5/My10 feature. I hope you have a qualified plan.

 

I'm glad you have already engaged support and the backend team has been involved. I look forward to seeing the resolution at the earliest.

 

Thank you for your continued patience.

 

Cheers,
RogersMoin

Re: Rogers Account Ineligible for Cellular on Apple Watch

oliviaduke
I've been here awhile

Thanks for your response. Unfortunately that's not the case, and no resolution has been reached. 

 

 

Re: Rogers Account Ineligible for Cellular on Apple Watch

StevenAntturi
I've been here awhile
I have this issue as well. It used to work when I got my watch, but now I noticed that same message. Haven’t contacted Rogers yet though

Re: Rogers Account Ineligible for Cellular on Apple Watch

Good afternoon @StevenAntturi,

 

Thanks for bringing this up! Have you had a chance to connect with a Rogers representative since you posted?

 

In order for us to provide you with additional assistance, if need be, we'd need to know more details on your issue. For example, can you share with us the troubleshooting steps you've tried so far, if you get an error message and/or information on your type of account.

 

We'd be happy to help you get to the bottom of this. 

 

Looking forward to your reply!

 

RogersMaude

Re: Rogers Account Ineligible for Cellular on Apple Watch

I have this same issue, there is absolutely no reason why my plan is restricting this; Ive been on several support calls and no resolution. It is VERY frustrating. Ive also noticed perhaps related that I cannot received SMS messages, I can send SMS, send iMessage and receive but I found this out setting up WhatsApp.

 

Re: Rogers Account Ineligible for Cellular on Apple Watch

Hello, @andrewbeatty.

 

Thank you for joining this conversation, and welcome to our Community!

 

It's disheartening that you are experiencing a similar issue, and it's yet to be resolved. We can follow up on your case and keep you updated. Please send us a private message at @CommunityHelps. We detailed more info about our private messaging in this blog

 

Regards,

RogersMoin

Re: Rogers Account Ineligible for Cellular on Apple Watch

A little progress, but not resolved. I reset my watch and then called Rogers support. they reset at their end. Now my watch is now shows that I am on the Rogers cellular plan. BUT, on my watch when I check status it says no connection. Haven't had time to contact Rogers again.

Re: Rogers Account Ineligible for Cellular on Apple Watch

Hi
I have exactly the same issue
I called 4 times for a total of 4 hours
And went to a store …
They told me first it is a credit issues ??
I have a small business plan it is perhaps why it is not working and why they don’t want you …
Fine
After 20 years with Roger’s I switch to bell non choice
It is an incredible abusive business
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