Welcome to the Community!
We definitely want to ensure you're able to access the app at all times. Can you please confirm if your device is currently running iOS 12.2 or higher?
If yes, then please message us @CommunityHelps so we can send in a ticket for you. If you're not familiar with our private message system, please check out the How To Send a Private Message blog to learn more.
I am running version 13.5.1 IOS software for the iPhone 6s.
Hello I upgraded two phones and now I am having this issue, can someone contact me to address this issue.
@DaveyGWavey : It is unlikely that anyone will contact you from this forum, which is a peer-to-peer forum where users help each other. Please use any of the methods outlined in the "Contact Us" link below
Or PM the mods here - see how below: