Apple Watch (GPS + Cellular models) Activation

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I'm Here A Lot
Posts: 5

Re: Apple Watch (GPS + Cellular models) Activation

I really don’t think Rogers care about anybody’s problems.

 I have been dealing with trying to get my wife’s Apple Watch 3 connected for 5 days now.

I have spoken with about 20 different operators, spent hours and hours now the phone, on the online chat, have been lied to, magically disconnected several times, spoken with retention’s who have promised the problem was fixed, drove over an hour to a Rogers store 

, was told I needed to do another credit check, was told I can’t set this up over the phone and that I had to go back to the Rogers store. 

This is every single time I add a new product or service to my plan...EVERYTIME.

There is no such thing as ‘quick’ with Rogers. The amount of times you get put on hold, transferred, then having to explain the whole situation again to another ‘manager’ which I am sure is whoever is sitting next to the operator you were talking to, is mind numbing.

We have had errors WS201, and WS300. Seems like a pretty common problem on this thread, yet Rogers acts like this is an anomaly and expects to have an answer in 7days...are you kidding me.

With the 5 days spent on the phone, and the predicted 7 day wait, I’m looking 12 days for something that was supposed to be done on the spot.

Seems like the longer you’ve been with Rogers, the worse you are treated.

What a sham.

Highlighted
I've Been Here Awhile
Posts: 3

Re: Apple Watch (GPS + Cellular models) Activation

I also had early last week a WS201 error. This was replaced with a WS504 error yesterday. After seeing some had success, tried again today and voila it is working! Good luck.

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Resident Expert
Resident Expert
Posts: 801

Re: Apple Watch (GPS + Cellular models) Activation

Was just on a chat with tech support about my activated but not working smartwatch line.

He told me to just wait until they contact me about the open ticket that had to do with the activation itself.

Ok bud thanks for the help. Totally useless.


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I'm Here A Lot
Posts: 5

Re: Apple Watch (GPS + Cellular models) Activation

Soooo useless.

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Resident Expert
Resident Expert
Posts: 801

Re: Apple Watch (GPS + Cellular models) Activation

Reading up on the cellular plan ‘not in use’ issue and it seems like my watch basically just dropped the cellular connection and can’t get it back. It’s just not communicating with the Rogers network servers.

All you guys that have successfully activated your watch, have you been able to maintain a constant connection?


Highlighted
I Plan to Stick Around
Posts: 33

Re: Apple Watch (GPS + Cellular models) Activation

@nasa25, I've been busy so just catching up now , I'm having the same problem as you , my watch was working on LTE on Thursday , last night however, I tried my watch on LTE again and it didn't work, and add to that I can't call make calls(rx or tx) on my phone even though data works!!

 This is getting to be a fiasco worthy of it's own opera.

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Resident Expert
Resident Expert
Posts: 801

Re: Apple Watch (GPS + Cellular models) Activation

@rflats771 Lol it’s definitely worthy of fiasco status.

When you go to cellular under the Watch app do you see ‘Add a New Plan’ and then below in the ‘not in use’ section your Rogers cellular connection? Then when you click on the cellular icon on your watch do you see ‘no cellular plan’?

That’s exactly the problem I’m experiencing. It’s like the watch thinks the cellular line is now inactive (hence it being under the not in use section)

It’s wild that you can’t make calls from your phone. I just tested my phone and it works. I can’t imagine how annoyed you’d be to not have cellular service on your watch and no call ability from your phone.

This is just nuts!


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I Plan to Stick Around
Posts: 33

Re: Apple Watch (GPS + Cellular models) Activation

@nasa25 not quite the same when I tap the celluar plan on the watch app it comes up with a dialogue box saying unable to connect try turning on Bluetooth... blah blah etc.

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Resident Expert
Resident Expert
Posts: 801

Re: Apple Watch (GPS + Cellular models) Activation

@rflats771

Ah that’s interesting. So it shows your Rogers plan as in use then, just as unable to connect...

Do you see all your apps in the cellular section along with the data used to date (like you’d see with an working cellular connection)?


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I Plan to Stick Around
Posts: 11

Re: Apple Watch (GPS + Cellular models) Activation

Is it weird that I'm excited to see my error message change from WS516 to WS300?!?! I feel like I've made a step in the right direction and now have a more common error message lol