Yes it took me almost a week now to go through like 8 tech support (teir 1, 2 and 3 support), 4 roger stores.
My sequence of pain over the last week:
1. Bought apple watch on launch date and got "grayed out - Set Up Cellular)
2. Next day went to Rogers Store - Yorkdale / they setup a smart watch plan under my account and when it still didnt fix the grayed out cellular they told me to call phone support
3. Call phone support and they said they have to open a ticket
4. Rogers phones me back on Monday and says they have to kick it to Tier 3
5. Tier 3 says I need to go back the Original Rogers Store - Yorkdale and have them redo it, because they used a physical sim and not the esim.
6. I argue with the Rogers people saying they should be able to cancel on the phone - I threaten to cancel everything and they finally do it.
7. I go back to a different Rogers store to activate the Smart Plan with an esim. - The store tells me i can't do it because i dont have a share plan, - I argue with them and tell them to check their own site saying it works with a non share 1 gb plan.
8. They activate it on their computer again and my phone is still grayed out "Set Up Cellular"
9. The guy in the store resets my network settings, everything, unpairs and pairs back apple watch- still grayed out
10. He reads a bunch of support stuff - (- No phone support for this, its all in store)
11. He says have you tried changing the sim card? - I said at this point lets just try.
12. It finally lets me click set up cellular.
I also had to argue with a rep on the phone to waive my connection fee. I think i earned it.
