I have registered the problem with Rogers and they have created a ticket, and I call daily.
Every day the operator tells me technical support is working on it.
Yesterday I finally got smart and wrote a complaint to the CRTC complaints division.
I think the only thing these wireless companies understand is a huge fine for millions of dollars.
They do not care about us as clients, because when we pay out our phone and switch to the only other Canadian wireless service (TELUS) they have recieved a gigantic profit from the phone sale (cost about 60 bucks to make) and they don't have the customer calling every day. They also receive an equal number of customers who are angry at TELUS, which is how I ended up at Rogers. So, just be prepared to spend over a thousand bucks a year switching back and forth between carriers, because none of the cariiers cares one bit about us, there is no one else to go to, it is a monopoly divided by two! Meanwhile, my phone will not receive text messages, but will send. So, everyday, I text that days clients to phone or email but don't text, because Rogers hasn't got the capacity between here and the Philipines to figure out why their crumby program for texting over WiFi won't work on Samsung S7 running NOUGAT .
@MadAsCanBe wrote:
I have registered the problem with Rogers and they have created a ticket, and I call daily.
Every day the operator tells me technical support is working on it.
Yesterday I finally got smart and wrote a complaint to the CRTC complaints division.
I think the only thing these wireless companies understand is a huge fine for millions of dollars.
They do not care about us as clients, because when we pay out our phone and switch to the only other Canadian wireless service (TELUS) they have recieved a gigantic profit from the phone sale (cost about 60 bucks to make) and they don't have the customer calling every day. They also receive an equal number of customers who are angry at TELUS, which is how I ended up at Rogers. So, just be prepared to spend over a thousand bucks a year switching back and forth between carriers, because none of the cariiers cares one bit about us, there is no one else to go to, it is a monopoly divided by two! Meanwhile, my phone will not receive text messages, but will send. So, everyday, I text that days clients to phone or email but don't text, because Rogers hasn't got the capacity between here and the Philipines to figure out why their crumby program for texting over WiFi won't work on Samsung S7 running NOUGAT .
@MadAsCanBe The carriers aren't making giant profit on the hardware, you can buy the phone direct from the manufacturer to see how much the phone costs without carrier intervention. Also the phone doesn't cost $60 to make, there is hardware, software, R & D, logistics, etc. that all add to the cost of a product. Also there is no need to spend $1000 a year to switch carriers, the best thing is to buy a phone unlocked and outright so you only have to buy the phone once, then you can switch carriers as much as you want! I've had an unlocked iPhone for 3 years and have no contract with Rogers and can switch carriers if I decided to at any time.
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