Double / Failed Text Messages

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I Plan to Stick Around
Posts: 165

Re: Double / Failed Text Messages

Not on my account don't use one number. Also if you use one number you won't be able to use VoLTE
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I've Been Here Awhile
Posts: 2

Re: Double / Failed Text Messages

It happens multiple times a day. It's really annoying. I have a S7 Edge. Doesn't matter if I'm on Wifi/LTE/4G/EDGE or signal strength
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I've Been Here Awhile
Posts: 2

Re: Double / Failed Text Messages

Why would a customer have to turn off a phone feature? How about Rogers fixes the network issue. That's the problem......
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I Plan to Stick Around
Posts: 62

Re: Double / Failed Text Messages

Im really doubtful that Rogers will fix this issue... what version of android are people using? because I dont think I had this problem till Rogers released android 5.1.1 for my Galaxy S6 with Volte enabled ..then they tried to fix the problem weeks or months later with another update with no luck..now I have android 6.0.1 and still getting the same problem..
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I Plan to Stick Around
Posts: 296

Re: Double / Failed Text Messages

Guys I've had a ticket for exactly this issue since end of March. It IS because of VoLTE. Rogers needs to fix this issue. But I don't care because I turn off the VoLTE and it's fine. And once it is fixed, I will be getting a Massive credit for months of a service that hasn't been working. I get monthly automated calls saying they are working on it which is evidently BS. Anyways turn off your HD voice (iPhone) or VoLTE on samsung devices and the issue will be 98% gone!
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I've Been Around
Posts: 1

Re: Double / Failed Text Messages

Im having double messages sent from my phone. Help!
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I Plan to Stick Around
Posts: 165

Re: Double / Failed Text Messages

Call into Rogers @Keithsgirl and get your name added to the master list. You'll see from the past posts that this hasn't been resolved. Only thing is to get added to the list and wait forever

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I Plan to Stick Around
Posts: 16

Re: Double / Failed Text Messages

Add me to the list. I was with another cell phone provider and I never had any problems but now with Rogers, contacts OFTEN report they are receiving my SMS twice... I'm "new" to Rogers but for the past two months, been more than a nightmare ride with Rogers for every problem...

 

I made a factory reset yesterday but having the same problem... Nobody have any ideas?

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I've Been Around
Posts: 1

Re: Double / Failed Text Messages

I also get this problem regardless of recipient and people in text to say they also get duplicate messages from me I'm going for to see if they are also Roger's customers. This is really annoying.
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I Plan to Stick Around
Posts: 10

Re: Double / Failed Text Messages

I solved my double text/sms issue by disabling VoLTE.   This prevented others from seeing my double texts but if someone has it enabled, you may see their double texts.  Until Rogers solves the issue with VoLTE, you may get it from other users.