Did a trade in November and still nothing back from Likewise

[Skang]

I sent my phone to Likewise in November and never heard back. They received the phone but have not done anything with it. I emailed them because I can't find a number and keep getting replied with "waiting on warehouse for update".  To make it worse received an email from Rogers that "I cancelled the trade in"  today.

I didn't cancel stand don't know how to get my phone back or Rogers credit I was to be given for the phone.

***Edited Labels***

[RogersJermaine]

Hi @Skang,

Welcome to the Rogers Community Forums, and thank you for your post regarding your experience.

If you have submitted a claim with Likewize, you can call them at this number 1-855-877-3887 to get an update or go to the website here to check the status of your request. I hope this information helps.

Regards
RogersJermaine