Unreturned equipment charges reversal

[Kartika]

Hi, after requesting for account deletion, I did receive an email with instructions for returning the equipment, but no DATE was specified. Then I received another email saying that I would be charged for not returning the equipment and now I’ve been charged $250. I can return it right away, can the charges please be reverse? I travel extensively and have just been behind things. Kindly advise.

*Added Labels*

[RogersCorey · Accepted solution]

Good morning @Kartika,

Yes! The charges can be reversed. Please don't fret.

The good news is that the charges will automatically be reversed once we've officially received the unreturned equipment and put it back into our system.

Regards,

RogersCorey

[Kartika]

Thank you, that is helpful to know. Will return shortly!

Thanks,
Kartika