Does Rogers Service/Provisioning Communicate with Sales at All?

[foodtech46]

Since Early February I have been getting semi-weekly phone calls from Rogers Sales about the fact that one of my Legacy Cable boxes was going out of service at the end of April.

I decided to move from Legacy to Ignite and all my equipment was changed over as of May 3. I continue to get phone calls from Rogers sales about this discontinued cable box every couple of days. I got another one tonight.

Does the Service Department communicate with the Sales Department? I certainly hope that they do and these sales calls will stop.

***Edited Labels***

[RogersJermaine · Accepted solution]

Hi @foodtech46,

Welcome to the Rogers community Forums and thank you for your post! If you are already set up with the new services in our system we can certainly take a further look into why you are still receiving those calls.  

Please feel free to send us a private message to @CommunityHelps so we can assist you further. For more information on how our private messaging system works, please check out our blog.

Regards
RogersJermaine

[foodtech46]

Thank you. If I get any further sales calls I shall be in contact.