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Hours of Operation for the Billing and Payment Department. Long Hold...

falcios
I'm a senior enthusiast

It's been over a week trying to get hold of the Billing Dept. Spending hours on the phone and eventually hanging up.

When I check the Rogers website, it states that Hours of Operation begins at 7 am. I've tried calling around 7 am and I get a message to call  back during regular business hours. It never states what the regular business hours are.

 

Are the business hours different for the Billing Department. What are the actual business hours for them so that I can finally talk to a person live?

Thanks.

 

*Added Labels*

 

7 REPLIES 7

Re: Hours of Operation for the Billing and Payment Department. Long Hold...

LordDrakkon
I'm a trusted contributor

As far as I know. Billing doesn't open until 8AM ET. That might change with the holiday season approaching but 7AM would definitely be an improvement.

I just called to see if I could get the hours. They are open now and it is before 8AM Eastern Time so it might be 7AM ET currently.

1-877-559-5202

Re: Hours of Operation for the Billing and Payment Department. Long Hold...

thiscompanyisaw
I've been here awhile

Seriously...  I've been on hold a total of, 6+ hours?  of the calls I've made...  I going to find the board of directors contacts next and go that route...

Re: Hours of Operation for the Billing and Payment Department. Long Hold...

This is why monopolies are bad, kids. 

Re: Hours of Operation for the Billing and Payment Department. Long Hold...

Same and on-line is just as bad!

Re: Hours of Operation for the Billing and Payment Department. Long Hold...

Oligopoly, but yes.  CCTS complaint submitted so far, charge-back on the VISA started, and managed to find some contacts as well to send frustrations along.  This is the worst service for any internet provider I have ever had. 

Re: Hours of Operation for the Billing and Payment Department. Long Hold...

@thiscompanyisaw you could also submit a compaint to Consumer Protection Ontario, just to see what they say:

 

https://www.ontario.ca/page/your-rights-when-signing-or-cancelling-contract

 

https://www.ontario.ca/page/filing-consumer-complaint

 

Since you're supposed to advise the company regarding complaints to Consumer Protection Ontatio, here's Rogers contact info to send a letter via snail mail:

 

https://about.rogers.com/contact/

 

 

Re: Hours of Operation for the Billing and Payment Department. Long Hold...

How can I advise this company if they don't pick up the . phone?

 

and while I appreciate the link, I am not mailing a letter.  It's Christmas time, they took my money that was being set aside for gifts.  They are in the wrong, and I have tried over and over to get a hold of them

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