Hours of Operation for the Billing and Payment Department. Long Hold...

[falcios]

It's been over a week trying to get hold of the Billing Dept. Spending hours on the phone and eventually hanging up.

When I check the Rogers website, it states that Hours of Operation begins at 7 am. I've tried calling around 7 am and I get a message to call  back during regular business hours. It never states what the regular business hours are.

Are the business hours different for the Billing Department. What are the actual business hours for them so that I can finally talk to a person live?

Thanks.

*Added Labels*

[LordDrakkon]

As far as I know. Billing doesn't open until 8AM ET. That might change with the holiday season approaching but 7AM would definitely be an improvement.

I just called to see if I could get the hours. They are open now and it is before 8AM Eastern Time so it might be 7AM ET currently.

1-877-559-5202

[thiscompanyisaw]

Seriously...  I've been on hold a total of, 6+ hours?  of the calls I've made...  I going to find the board of directors contacts next and go that route...

[sparklegravy]

This is why monopolies are bad, kids. 

[gamwashere]

Same and on-line is just as bad!

[thiscompanyisaw]

Oligopoly, but yes.  CCTS complaint submitted so far, charge-back on the VISA started, and managed to find some contacts as well to send frustrations along.  This is the worst service for any internet provider I have ever had. 

[Datalink]

@thiscompanyisaw you could also submit a compaint to Consumer Protection Ontario, just to see what they say:

https://www.ontario.ca/page/your-rights-when-signing-or-cancelling-contract

https://www.ontario.ca/page/filing-consumer-complaint

Since you're supposed to advise the company regarding complaints to Consumer Protection Ontatio, here's Rogers contact info to send a letter via snail mail:

https://about.rogers.com/contact/

[thiscompanyisaw]

How can I advise this company if they don't pick up the . phone?

and while I appreciate the link, I am not mailing a letter.  It's Christmas time, they took my money that was being set aside for gifts.  They are in the wrong, and I have tried over and over to get a hold of them

[gtzz]

Rogers CSR is a joke
I have trying to call for weeks and waiting for up to 45
Minutes and then the line goes dead
My cell phone bill went up for no reason for the protection plan for all 3 of our phones for no reason this month by $3 each?? Why??

[RogersCorey]

Good morning @gtzz!

I am sorry to hear that you're having difficulties getting assistance on the phones. I'd be happy to look at your bill and look into any increases you have concerns about.

Please feel free to send a private message to @CommunityHelps so we can assist you further. For more information on how our Private Messaging system works, you can find out more here.  

Regards,

RogersCorey

[Driver1437]

I’ve been trying to cancel my services for over a week now. I can’t get a live person to help, on hold the entire day!!!! Called a satellite store where they gave me a scammers number, sent an email as to where to send my equipment back, service stopped then today I got a bill. What is going on??? Service is terrible.

[RogersMaude]

Good day @Driver1437,

Sorry to hear you've been having trouble getting your account cancelletion processed. 

Thank you for taking the time to bring this up to our attention, as we'd like the chance to review this situation and guide you through the next steps.

If I understand correctly, your services have been cancelled, at this time, and you're wondering how to return your equipment. Is that right?

If you have yet to get your concerns addressed, please reach out to @CommunityHelps, so we can get access to your account.

To learn how to send us a private message, click here. Thanks!

RogersMaude