Again, never sent Shipping Label

[worstISP]

I've been waiting for weeks now to try and return this modem. I took it to the store like the rep on the phone said and i was denied, saying i need to ship it to rogers which i had no clue i needed to do. then after researching i was never sent said shipping labels. Why does it have to be so difficult just to discontinue this service????

***Edited Labels***

[RogersYasmine]

Hello @worstISP ,

Thanks for taking the time to post about your recent experience in our forums. I'm sorry to hear you were unhappy. 😞 We certainly want to ensure we are providing accurate info to our customers and making the equipment return process as smooth as possible.

If you are still in need of a return label, kindly send us a PM @CommunityHelps and we'll be more than happy to check into this for you. For more information on how our Private Messaging system works, please check out our blog.

Kind regards,

RogersYasmine