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Charged for Late Fees due to Delayed Equipment Return

adeelsiddiq
I've Been Around

 

Rogers will not admit their fault. Call ref I 156392271. I Will not pay, if not my fault. Rogers charged for Modem and then reversed but not revering the interest. The Modem was returned in time on April 17. UPS returned late in July. How I am responsible for the late charges? I have called 3 times wasted my time. It is not about charges $ 9.39 plus, bur principle.
 
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Re: Charged for Late Fees due to Delayed Equipment Return

RogersYasmine
Moderator
Moderator

Greetings @adeelsiddiq,

 

Thanks so much for joining us in the community and congrats on your first post! 🙂

 

It can certainly be disappointing when you've done your due diligence to complete a task, only to have a less than desirable outcome. I've been there a time or two myself and it's not fun. 

 

We appreciate you bringing this billing concern to our attention. What we'd like to do is take a second look into this to see if we can help. Please send us a Private Message @CommunityHelps to get started. For more information on how our Private Messaging system works, please check out our blog.

 

Thank you,
RogersLaura

 

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