Rogers re-opened a closed account of mine and added miscellaneous charges 6 months after I closed it:
Hello, so rogers added 196$ of miscellaneous adjustments to my account after being closed for 6 months while I had an active account at the time with a bill cycle at a new address, I was never emailed with this bill summary when I go back and look through all my emails, I have the chat transcript where the new account was opened and old one closed which was 6 months prior to these charges (september 2020). It wasn't until october 2021 I seen this account come up on my credit report, when I contact rogers they give me no answer and say the debt was written off I will have to talk to the debt collectors over it yet these miscellaneous charges make no sense and there's no reason why I should have to pay bills I do not owe for when my account was at 0 after I returned my modem, they then let me open a brand new account with a new modem, as I did not owe anything, so when im charged 200 6 months later to a closed account without ever getting a bill and the account being written off while there was no active services it makes no sense to me and my chats just get closed if i bring it up they tell me to pay it.
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I can imagine how concerning it is to see this pending balance on a previous account which should have been closed off.
We definitely want to take a look at this for you to see what is going on. Please send a private message to @CommunityHelps so we can get started on this for you. Not familiar with our private messaging system? No worries, click here.