On July 26 I went into a Rogers store to get some details about the plan and hardware device promotion for flip6. I specifically asked the team to not to do any credit check. The store still went ahead and did a hard credit check ( I found out this later while going to Transunion consumer disclosure ) and somehow my account got flagged with ID mismatch. After going round and round with Validation , Customer , credit team and Transunion I came to understand that the credit check on my account was done with incorrect information ( Possibly by store with customer details they were serving prior to me ). After being on call daily with rogers everyday for couple of hours and bouncing between various team who didn't knew what to do here , I was able to get Rogers to remove the unauthorized credit check from my account. After getting the apology my next struggle began to get the flagged removed from my profile. Even till now and after multiple CID cases with Credit and Validation , I'm still sure when my account will be fixed . Their seems to be no way out of it as all teams just points me toward other teams.
I'm seriously fed up on this issue now and plan to move out of rogers. The only reason I'm following up now is to get my account cleared in case i want to move back to rogers. But with every passing I'm becoming more inclined towards Never to return to rogers and just ask them to delete my account and profile with them. This is the worst service I have received for any customer facings team and their seems to be no end to this issue.
I would like leave feedback before i move on from Rogers and looking for a channel to raise complaint against the incompetent store which started this whole issue.
