Rogers Email Didn't port with Ignite (going on 8 days no restore)

[Madbonna]

July 25th Rogers email stopped working despite being told it would be migrated over. Been contacting support daily. It's now Aug 2nd and I am insulin dependent with no way to verify my insurance to receive it without getting access back to my email.

Yes, I've contacted support (via phone, via MyRogers chat etc) I have a service ticket and only twice got a reply on my phone regarding it, always there's a delay. When will Rogers care about the people using their product? This issue has been escalated three times and no resolution. 

Any help appreciated!

~Bonnie D

***Edited Labels***

[RogersZia]

Hi @Madbonna,

Welcome to the Community!

I can imagine how inconvenient losing access to your emails is. If this issue is still unresolved, we can check the status of the ticket for you.

To do so please send us a private message to @CommunityHelp. For more information on how our private messaging system works, please check out this blog.

RogersZia