Rogers never gave me internet service and charging me for cancellation fee and a monthly bill

[Jhay111]

Was supposed to get internet and tv service from rogers and had a technician come at my place with the cable and everything to install the internet but he have to make a line or something somewhere and said that hes gonna need to come back with someone to install the line so all he did was drop off the equipment and months pass by i completly forgot about it till i get notification from rogers about a monthly bill which reminded me of the service they supposed to give but never deliver so i decided to call them and cancel my service along with cancel the previous bill they gave me since i never got their service now they wanna charge me for cancellation of contract along with the bill saying i sign up for the contract for 2 years and have to pay them cancellation fees even tho they the one who broke the contract first by not delivering the service .
Is there anything i can do to make them waive the cancellation along with the previous bill

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[RogersJo]

Good Day @Jhay111, 👋

My sincere apologies with regards to your installation experience. It doesn't sound like we've started off on the right foot and we're sad to see you go. Has the issue been resolved since you last posted?

If not, we're more than happy to take a look into your account to see if there is anything we can do. Please send a private message to @CommunityHelps so we can assist you further. For more information on how our Private Messaging system works, you can find out more here.

Looking forward to hearing from you,

RogersJo