04-15-2024 01:14 PM - last edited on 04-15-2024 01:25 PM by RogersMaude
I have had multiple interaction with Rogers Retail Store and Technical support(including manager escalation) but after 6 visit to the store and 5 phone call with technical support it is not resolved. Both of them are just passing the ball to each other and not taking any ownership to resolve the issue.
There was a point when one of the store rep told me that they are just point of sale and not technical support so there is not need to come to the store as we need to sell here and not help customer with their issue
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08-14-2024 06:35 PM
I've been dealing with this issue today...the number pairing is not working and i am not able to use the LTE feature
Rogers Store/ Tech support cannot resolve the issue and have no answer as to what to do..
Interestingly Rogers have no stock of these watches anymore it seems, i could not purchase through any store
08-14-2024 07:15 PM
08-14-2024 08:17 PM
08-14-2024 08:19 PM
08-14-2024 09:22 PM
That is strange as I remember when I was communication I was told that only watch purchased from their store will work. Mine was purchased but still it does not work. No sure why someone would have sold you a plan with BYOD.
08-14-2024 09:25 PM
It has nothing to do with Samsung. The plan has to enable device based on its identification to be tagged with the plan for it to work. they tried to tell me the same thing. In the last interaction their developer 2nd level support told me that the store did not connect my watch plan to my phone plan but no one cares to resolve
08-20-2024 02:58 PM
08-20-2024 03:13 PM
Take it back if you can, there is an issue. The employees in the stores can't even get it to work with LTE. If not you will have to use without LTE until and if they come up with a fix but you only have 15 days for returns I believe.
08-20-2024 03:17 PM - edited 08-20-2024 03:25 PM
No one will be able to help you. Take it back to the store, return it and cancel your watch plan
08-20-2024 03:23 PM
Make sure they credit the $70 set up fee when you cancel if you paid it. When I received my new invoice they tried to charge me the set up fee and a few days of the LTE package that never worked. I called and they gave me a credit with little fuss surprisingly.
08-26-2024 02:14 AM
Please tell me, what cellular operator does LTE work with besides rogers?
08-26-2024 07:58 AM
Now a days all operators are at least LTE moved to 5G also
08-26-2024 08:11 AM
08-26-2024 01:10 PM
100%
08-28-2024 12:41 AM
08-28-2024 07:37 AM
08-31-2024 09:04 AM
Im in the same boat, and the run around im getting is amazing. FYI rogers in a 17 year customer who's about to jump ship cause of the . poor experience.
08-31-2024 09:09 AM
I have been wasting about 60 hours with their tech support. REally just tell me you can't and i'll move on. but Seriously just do something about it.
09-01-2024 11:56 AM
Any thing back from rogers? i got a ticket in with them. im going to keep pushing the issue till someone listens.
09-03-2024 11:41 AM
Good day @gqtrebor,
Thank you for bringing this up to our attention!
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RogersMaude
09-03-2024 11:55 AM
I did let you know the outcome, thanks for responding...