cancel
Showing results for 
Search instead for 
Did you mean: 

Closing the account of a deceased customer

IHaveAQuestion2
I've been around

Hello,

My mother has passed away. How do I close her internet and wireless accounts?

 

 

 

***Edited Labels***

1 ACCEPTED SOLUTION

Accepted Solutions

Re: Closing the account of a deceased customer

RogersJermaine
Moderator
Moderator

Hi @IHaveAQuestion2,

 

Thank you for joining us here on the Rogers Community Forums!

I’m sorry for your loss, and I do want to extend my sincere condolences. To close the accounts, please reach out to our team by telephone or live chat during our regular hours of operation, and they will be more than happy to assist with your request. Here is how they can best be reached:

 

By telephone: 1-888-764-3771
- To reach an agent quickly, please call the number above, confirm your account information, and select option 4 (Account changes), and then option 5 (cancel a service).

 

Via Live Chat Online: https://www.rogers.com/contact/general-inquiries
- Select the preferred product type and click the 'Chat with us' link to begin chatting.

 

Thank you again for your understanding!

 

RogersJermaine

View solution in original post

1 REPLY 1

Re: Closing the account of a deceased customer

RogersJermaine
Moderator
Moderator

Hi @IHaveAQuestion2,

 

Thank you for joining us here on the Rogers Community Forums!

I’m sorry for your loss, and I do want to extend my sincere condolences. To close the accounts, please reach out to our team by telephone or live chat during our regular hours of operation, and they will be more than happy to assist with your request. Here is how they can best be reached:

 

By telephone: 1-888-764-3771
- To reach an agent quickly, please call the number above, confirm your account information, and select option 4 (Account changes), and then option 5 (cancel a service).

 

Via Live Chat Online: https://www.rogers.com/contact/general-inquiries
- Select the preferred product type and click the 'Chat with us' link to begin chatting.

 

Thank you again for your understanding!

 

RogersJermaine

Topic Stats
  • 1 reply
  • 507 views
  • 0 Likes
  • 2 in conversation