Horrible Rogers customer service

[orloak]

I cancelled my account with rogers back in march due to unfair data charges, and I thought I paid them everything I owed. 5 months later my wife gets a text from metcredit witch I found out is a collection agency , told my wife was most likely a scam. Within the same week my daughter, who’s married and not living with me, also got a text looking for what looks like me. I decided to callback the number they supplied and after giving them the file number they supplied, was told that I had a unpaid rogers bill from back in April, also aggressively told me I had to pay it by next Tuesday noon or they would sent to all the credit departments. I then called rogers to find out if this was true or a scam and was told I didn’t owe anything and it was probably a scam. But upon checking my credit rating which was excellent, had the last month dropped by 120 points. Rogers never contacted me from April to present to say I owed them money, I am very trouble that a company I used for over 40 years did this to me. From now on I will never again deal with them and will take every opportunity to tell people what a horrendous company they are to treat good paying clients like that!!!!!

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[RogersMaude]

Good afternoon @orloak 

Thank you for letting us know about your recent experience regarding your cancelled account.

Were you able to locate your last bill and identify whether a payment had been made at the time of your account termination?

Should you still require assistance with your final invoice and account balance, please send a message to @CommunityHelps so we can discuss privately, gain access to your account and take a deeper look into this. 

To know more about our private messaging system, click here.

I'm confident we'll be able to nswer any questions you may have. Thanks!

RogersMaude

[orloak]

Thanks but i already paid online to the metcredit which is the company rogers gave my uninformed debt to