Extremely frustrated and ready to leave agter many years being a customer

[Jodiisfrustrate]

We have been long time customers with Rogers and it is now becoming a nightmare. . My ignite box wasnt working so i called in and was told they would send me a new one and to return my old one . Simple enough. Thats what i did. I went to the post office told them they need a code and they gave me a trackibg receipt .
Then about a week later our tv’s no longer worked. I called in and reached an agent after an hour wait and they said they said you cancelled your service . I said no i didnt i just exchanged boxes . They looked through my account and saw the agents error .
After another hour my services were reinstalled.
Then i received a bill after with an additional 440 dollars plus tax for cancelling my services . That required another phonecall and waiting and having to go through the whole story again.
This leads to yesterday with an email that rogers did not receive the ignite box we sent in and will charge us if not returned .
I called in once again to say it was returned. I have a receipt from the post officebut its so faded and hard to read the tracking number but you can read the postsl code it was sent to .
Got a call today and now we are being asked to
go to the post office to see if they can print another copy and then call back. Another hoop to jump through
This is a series of Rogers errors that has led to such a great amount of time and frustration .
I emailed the receipt i have to rogers and im
Now told i will have to wait till tuesday to see if its good enough .
This whole mess started when they received my box. I am beyond frustrated and cant believe all the time i keep having to spend on their mistake and its still not resolved.
What a shameful way to do business. We have our internet , tv’s and mobiles with Rogers and are seriously tninking its time to switch companies

**Labels Updated**

[RogersYasmine]

Hello @Jodiisfrustrate ,

We appreciate you visiting us in our community forums and for sharing your recent experience. It's very disappointing to hear that this situation unfolded the way that it did. We most certainly wish that things had gone smoother and as planned. 😞

By any chance, has this matter been resolved since posting? If not, we would be happy to have a look to make sure things are on the right track and see if there is anything else we can do to get it resolved ASAP.

Feel free to send us a private message to @CommunityHelps so we can assist you further. For more information on how our Private Messaging system works, please check out our blog.

Kind regards,

RogersYasmine