Email offer not appearing on account

[Jennschac]

I received an email on November 22 offering me two months free of Crave. The email told me to call to activate the offer which I did today. However, customer support says my account is not tagged with that offer. I offered to show them the email, but they tell me there is no inbound address I can forward it to. I’m very frustrated.

I tried MyRogers and do not see the offer there, and the person I chatted with on the website also does not see the offer.

Does anyone have a suggestion on how I can proceed? Do you think in store can help?

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[-G- · Accepted solution]

As far as I know, the two free months of Crave should be available to all Rogers Xfinity TV customers.  If you were a recent Crave subscriber, you may not qualify.

https://www.rogers.com/crave

To get this offer you need to contact Rogers and ask them to.add Crave to your account.  It says to do this by telephone but I can confirm that the @CommunityHelps  team can also add it to your account.  Just send a private message to @CommunityHelps .

[Jennschac]

Just closing the loop - @CommunityHelps did indeed solve the problem for me! Hurray!