Communication Companies Failure To Communicate

[M12]

After being a customer for 12 plus years, it’s time to leave Rogers. From the abysmal customer service, billing mistakes etc. We no longer wish to hold our telecommunication provider to task. Hours on the phone, trying to rectify billing, promised calls from the supposed “Office of the President,” that never call! Of your call agents cannot adjust billing mistakes made by Rogers system. Out family will go to your competitor. We will also use social media and word of mouth to describe the absolute horrendous services received. I will also note, an Ombudsman and police file will be opened, to rectify Rogers actions.

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[RogersMaude]

Good afternoon @M12 

Welcome to the Rogers Community! Thanks for posting about your situation. I'm sorry to learn you're dissatisfied with your recent customer experience.

In order for us to further assist you, we would need to know more information on the issue at hand. For example, are you reporting a billing error or disputing usage charges? What services do you currently have with Rogers?

If you'd like us to provide you with further assistance, we'll need access to your account. Feel free to send a private message to @CommunityHelps, to give us the opportunity to do so. To learn how to send us a message, take a look at our blog. 

Thank you!

RogersMaude