Can't see Data Usage in my Account

[User2594]

I called tech support on Sunday, December 31, 2023 and they said they would submit a ticket to fix the issue and said it would take a day or two.  But now its January 4, 2024 and it hasn't been fixed.  I know Rogers recently changed navigation on the website/app.  Is this the reason why it was deleted.  I did not update my profile or do anything.  How long does it take for the tech service department to receive a ticket and fix the issue.  I don't have a modem at home so I use my cellular data for everything and it was really convenient to just open the app and see the  data usage.  Now I have to go onto the computer and to chat and have the virtual assistant look it up every day.  Can you give me a timeline or is it something that will be permanently gone from my account!  I already looked at the other posts in this forum and they don't help me with my issue.   

***Edited Labels***

[RogersJermaine]

Hi @User2594,

Welcome to the Rogers Community Forums, and thank you for your post. Some general tickets can take 24–48 hours to have the issue resolved. With some account-issue-related tickets, it can take up to 7 business days. We certainly understand the importance of getting this resolved as quickly as possible so that you can resume viewing your daily usage.

If the provided resolution time has passed and you still have not received any notifications for updates or that the issue has been resolved, then please feel free to send us a private message to @CommunityHelps so we can assist you further. For more information on how our private messaging system works, please check out our blog.

Regards
RogersJermaine