COVID-19 and Data Restrictions Still on Hubs/Cell?

Need Help?

That's what we're here for! The goal of the Rogers Community is to help you find answers on everything Rogers. Can't find what you're looking for? Just ask!
cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
Highlighted
I Plan to Stick Around
Posts: 17

COVID-19 and Data Restrictions Still on Hubs/Cell?

For the home hub users that are likely not included on the lifted data cap that "Home Internet" users have been gifted. I call it a "shame on you" Rogers for treating the rural folk as second hand citizens. 

You realize that the same people that exist in the rural areas that are forced to use the Hub as their " Home Internet " with the measly data cap for exorbitant price per gig are paying for a service also that is "Home Internet". 

 What's it going to take to give the rural users a break? Extinction? 

 

 

***Edited Labels***

Highlighted
Moderator
Moderator
Posts: 1,136

Re: COVID-19 and Data Restrictions Still on Hubs/Cell?

Good evening @RockinR,

 

Welcome to the Community :)!

 

I realize these are unprecedented challenging times for all of us.  We are temporarily removing usage caps for our customers on limited home internet packages. This does not apply to wireless Internet services at this time. We will continue to evaluate how we can support our customers. 

 

To stay up-to-date on what Rogers is doing for its Connected Home, Wireless and Business customers in response to the Pandemic please click here: https://about.rogers.com/covid-19/.

 

Please stay safe and healthy during these difficult times.

 

 

RogersZia

 

Highlighted
I've Been Around
Posts: 1

Re: COVID-19 and Data Restrictions Still on Hubs/Cell?

Living in the rural without internet and using a hub is the only way we get our internet. Why would u not help these folks out as well. Paying per gig is very expensive.
Please reconsider
Highlighted
I Plan to Stick Around
Posts: 15

Re: COVID-19 and Data Restrictions Still on Hubs/Cell?

Continue to evaluate HARDER please! The Rogers rural customers replying here (like me) often have one option for internet - cellular. It's very expensive related to urban hard-line customers. Now for me I have done everything necessary so that I can self-isolate to help my fellow Canadians in this health crisis, but my cell bill for doing so is going to be very expensive.

Your competitor in this space (who shares the very same tower with Rogers that powers my service) offers a deeply discounted plan if your cell internet hub is stationary, because you are not roaming & using it at home. This geo info should be available to Rogers, so check all your customer list of everyone who bought/rent hubs from you and give us a break for a while so we can get through this too without running up a huge bill!

Please escalate this up to management so they are made aware and take action. We're loyal Rogers customers trying to keep our families safe too!
Highlighted
I Plan to Stick Around
Posts: 11

Re: COVID-19 and Data Restrictions Still on Hubs/Cell?

I was told that the waivers you are offering don’t count for the Roger Hub users. Is this true?

Highlighted
I've Been Here Awhile
Posts: 3

Re: COVID-19 and Data Restrictions Still on Hubs/Cell?

While I appreciate the offer to remove data caps for home internet, Rogers (and all the telcos in Canada) should remove wireless data caps as the U.S. telcos have done. That would be far more meaningful.
Highlighted
I Plan to Stick Around
Posts: 11

Re: COVID-19 and Data Restrictions Still on Hubs/Cell?

I agree 100%. It’s a expensive service in the first place every month. We live in a rural area , if I want any kind of internet services the Hub is our only choice. In our day now internet isn’t a option it’s a necessity. And it is so very easy to go over you data usage on a normal month. Rogers we need help also!!
Highlighted
I Plan to Stick Around
Posts: 11

Re: COVID-19 and Data Restrictions Still on Hubs/Cell?

This is totally not far. We have the expensive monthly bills every month. I’ll be rethinking my Rogers option and calling Bell. I’ve been a customer for 9years paying these outrageous monthly bills, even more outrageous over usages charges. Wow Rogers thanks
Highlighted
I Plan to Stick Around
Posts: 15

Re: COVID-19 and Data Restrictions Still on Hubs/Cell?

Put another way, if Rogers DOESN'T do something positive on this issue then they will saying to their hub customers that they are very okay with profiteering off their misfortune during a national health crisis. Do the right thing here Rogers - the ball's in your court...
Highlighted
I Plan to Stick Around
Posts: 11

Re: COVID-19 and Data Restrictions Still on Hubs/Cell?

Well said 👍