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COVID-19 and Data Restrictions Still on Hubs/Cell?

RockinR
I Plan to Stick Around

For the home hub users that are likely not included on the lifted data cap that "Home Internet" users have been gifted. I call it a "shame on you" Rogers for treating the rural folk as second hand citizens. 

You realize that the same people that exist in the rural areas that are forced to use the Hub as their " Home Internet " with the measly data cap for exorbitant price per gig are paying for a service also that is "Home Internet". 

 What's it going to take to give the rural users a break? Extinction? 

 

 

***Edited Labels***

88 REPLIES 88

Re: COVID-19 and Data Restrictions Still on Hubs/Cell?

Good day,

I was wondering if anyone of you as the same issue that I am going through with data usage. The Corona virus is restricting the family to visit the residence where my Mom lives. The only way to see her is via her cell phone messenger video application. The problem is my data plan is shared with my Mom, family and it cost me over $250.00. I have stop my data usage on my cellular to concentrate all the share data usage for my mom to be able to communicate and see the family via her cellular phone. My data plan is almost over and it cost a fortune to buy data. I called Rogers and there is no plan to help my mother to stay connected with outside world. I will make sure my mom has everything she needs but it will have been great to see Rogers helping the confine people in residences by offering internet services with central modems inside residences.

Re: COVID-19 and Data Restrictions Still on Hubs/Cell?

Peacer
I Plan to Stick Around

Yes lots of people having the same problem as you and Rogers hasn’t responded back to us on here yet. Roger is ripping us off on a good day and could less about us today in this emergency.  Effecting many families. Shame on Rogers 

Re: COVID-19 and Data Restrictions Still on Hubs/Cell?

MKJB
I Plan to Stick Around
So seeing as the moderator has not weighed in yet one of following is maybe going on. Or something else...

1. Rogers is still figuring out how they are going to speak to this (by watching what the increased data usage is like the last few days) before responding/making an adjustment and that is taking time as they figure out what they can offer.

2. The cell network capacity has limits and they can't open the floodgates on unlimited data and let everyone stream, online game, etc. all at once. Though Hub customers should totally be an exception vs cell phone users as most city people are using their home wifi right now.

3. Rogers has made the business decision to not make money off long distance by offering it for free and quietly needs to make it back on the data. A twenty minute cell phone call takes far less than a Netflix show streamed by cell data for the kids.

4. Rogers is talking to its competitors in the industry as to what they will do collectively on this for their customers. (If you noticed all the telcos offered free LD around the same time).

The fact that there has been no follow up says to me that they are still figuring what to do. If the decision was made they would have said sorry-not sorry by now, not just go dark.

Maybe I'm wrong.

Re: COVID-19 and Data Restrictions Still on Hubs/Cell?

Piratelabradors
I Plan to Stick Around

I spoke to a rep online chat earlier this week. He merrily told me that the HUB service was included in the 'no cap'. I have his entire chat to me about this sent via email. So I started checking around locally with other HUB users and they said, no he was wrong, he was reading from the wrong script. I'm now in the process of attempting to contact a rep online to see what's right AND my computer will no longer connect to the 5G HUB line(there is also a second on on my HUB, 2.4G. Box appears to be working fine but says I don't have permission to connect on my laptop, my cell phone or my Ipad. 

Re: COVID-19 and Data Restrictions Still on Hubs/Cell?

Peacer
I Plan to Stick Around

That’s what I’m hoping. They can cut services and then connect again in a matter of seconds so it should t be a problem but I’m a tech