03-16-2020 08:40 PM - last edited on 03-16-2020 08:57 PM by RogersZia
For the home hub users that are likely not included on the lifted data cap that "Home Internet" users have been gifted. I call it a "shame on you" Rogers for treating the rural folk as second hand citizens.
You realize that the same people that exist in the rural areas that are forced to use the Hub as their " Home Internet " with the measly data cap for exorbitant price per gig are paying for a service also that is "Home Internet".
What's it going to take to give the rural users a break? Extinction?
03-16-2020 11:55 PM
Good evening @RockinR,
Welcome to the Community :)!
I realize these are unprecedented challenging times for all of us. We are temporarily removing usage caps for our customers on limited home internet packages. This does not apply to wireless Internet services at this time. We will continue to evaluate how we can support our customers.
To stay up-to-date on what Rogers is doing for its Connected Home, Wireless and Business customers in response to the Pandemic please click here: https://about.rogers.com/covid-19/.
Please stay safe and healthy during these difficult times.
03-17-2020 10:15 AM
03-17-2020 10:40 AM
03-17-2020 12:59 PM - last edited on 03-17-2020 01:03 PM by RogersMaude
I was told that the waivers you are offering don’t count for the Roger Hub users. Is this true?
03-17-2020 01:14 PM
03-17-2020 01:49 PM
03-17-2020 01:55 PM
03-17-2020 02:51 PM
03-17-2020 03:00 PM
03-17-2020 03:08 PM
03-17-2020 06:38 PM
03-18-2020 09:25 AM
Last month for my rocket hub I paid $287.00! Obviously I went over
03-18-2020 10:49 AM - edited 03-18-2020 10:50 AM
Awww that's terrible! That's 5-25Mbps unlimited connections to people that these companies think that can have unlimited internet in their service area proper. Because you are where you are in their opinion that's what you pay. Unreal. Oh and in their opinion you did wrong that's why you pay is their respectful answer. Mspencer I hope one day you'll be able to drop kick that Hub right into a fire pit.
03-18-2020 12:07 PM - edited 03-18-2020 12:09 PM
03-18-2020 03:53 PM - last edited on 03-18-2020 04:41 PM by RogersMaude
I was wondering if anyone of you as the same issue that I am going through with data usage. The Corona virus is restricting the family to visit the residence where my Mom lives. The only way to see her is via her cell phone messenger video application. The problem is my data plan is shared with my Mom, family and it cost me over $250.00. I have stop my data usage on my cellular to concentrate all the share data usage for my mom to be able to communicate and see the family via her cellular phone. My data plan is almost over and it cost a fortune to buy data. I called Rogers and there is no plan to help my mother to stay connected with outside world. I will make sure my mom has everything she needs but it will have been great to see Rogers helping the confine people in residences by offering internet services with central modems inside residences.
03-18-2020 05:06 PM
Yes lots of people having the same problem as you and Rogers hasn’t responded back to us on here yet. Roger is ripping us off on a good day and could less about us today in this emergency. Effecting many families. Shame on Rogers
03-19-2020 12:20 PM - edited 03-19-2020 12:23 PM
03-19-2020 12:26 PM
I spoke to a rep online chat earlier this week. He merrily told me that the HUB service was included in the 'no cap'. I have his entire chat to me about this sent via email. So I started checking around locally with other HUB users and they said, no he was wrong, he was reading from the wrong script. I'm now in the process of attempting to contact a rep online to see what's right AND my computer will no longer connect to the 5G HUB line(there is also a second on on my HUB, 2.4G. Box appears to be working fine but says I don't have permission to connect on my laptop, my cell phone or my Ipad.
03-19-2020 04:45 PM
That’s what I’m hoping. They can cut services and then connect again in a matter of seconds so it should t be a problem but I’m a tech
03-19-2020 09:41 PM